Ata Rehman
@atarehman
Customer Support Associate at Amazon who resolved order, payment, delivery, and account issues across email and chat.
IndiaWhat I'm looking for
At Amazon, I assisted customers by email and chat with questions about orders, payments, deliveries, and account management. I investigated concerns and resolved issues while following company policies and service standards.
At Capital Electronics, I helped walk-in and repeat customers compare electronics based on their needs and budget. I generated leads, followed up on enquiries, negotiated pricing, and closed sales.
I also handled billing and daily sales and stock records using Tally Prime, Marg ERP, and MS Excel, and addressed complaints, returns, and replacement requests.
As a remote Content Writer & Editor, I wrote and edited English content and evaluated drafts for accuracy, clarity, originality, and adherence to guidelines. I proofread work and gave writers actionable feedback while preserving their original voice.
Experience
Work history, roles, and key accomplishments
Sales Executive
Capital Electronics
Assisted customers in selecting electronics products, generated leads, negotiated pricing, and closed sales. Handled billing and stock records using Tally Prime, Marg ERP, and MS Excel, and resolved complaints and returns.
Customer Support Associate
Assisted customers across email and chat, resolving queries related to orders, payments, deliveries, and accounts. Investigated concerns, negotiated solutions, and collaborated with internal teams to ensure prompt resolution.
Content Writer & Editor
Remote
Wrote and edited English content, ensuring grammar, syntax, and tone consistency. Evaluated content quality, proofread drafts, and provided constructive feedback to writers.
Education
Degrees, certifications, and relevant coursework
Ata hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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