Open to opportunities

Assel Demirbakan

@asseldemirbakan

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Experienced customer service professional with extensive multilingual call center and hospitality background.

Turkey

Message

What I'm looking for

I seek a customer-facing role where I can use my multilingual skills and service experience to improve client satisfaction, work in a collaborative team, and grow within insurance, finance or hospitality.

I am a multilingual customer service and call center representative with broad experience in insurance, finance and hospitality sectors, delivering reliable support and clear communication across Kazakh, Turkish, English and Russian.

Over the past decade I have worked in roles including Call Center Customer Representative at Allianz Partners and Customer Representative at Global Exchange, consistently supporting clients in fast-paced service environments and handling finance- and insurance-related inquiries.

I bring practical frontline experience from hotels and international programs, a service-oriented mindset, and the ability to connect with diverse customers to improve satisfaction and resolve issues efficiently.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Allianz Partners

Dec 2019 - Present (6 years 1 month)

Handle inbound customer inquiries and claims for insurance products, maintaining service quality and resolving issues promptly since December 2019.

Customer Service Insurance Claims CRM Escalation Management Communication Problem Solving

Customer Representative

Global Exchange

Dec 2017 - Aug 2019 (1 year 8 months)

Served retail customers in foreign exchange and travel finance services, processing transactions and ensuring compliance from December 2017 to August 2019.

Cash Handling Foreign Exchange Customer Service & Compliance Communication Sales

Receptionist

Arycanda Deluxe Hotel

Mar 2011 - Nov 2011 (8 months)

Managed guest check-ins, reservations and front-desk operations for a hotel property between March 2011 and November 2011, ensuring high guest satisfaction.

Reserving Hospitality Multilingual Support