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@eldenizkarimov
Hospitality professional and English teacher with strong customer service and multilingual communication skills.
I am a hospitality professional with experience as a bellboy, PBX agent, and room attendant, combined with English teaching experience for non‑speakers. I bring consistent, guest‑focused service from roles at international hotels and a government internship.
At Excelsior Hotel and Hilton Hotel I met arriving guests, handled belongings, and maintained a welcoming lobby presence; currently I forward and route calls accurately as a PBX agent at The Ritz-Carlton. These roles developed my communication, multitasking, and security awareness.
I hold a bachelor’s degree in International Relations with Japan Studies and completed a short program in Japanese language and culture in Tsukuba; I have also participated in Conversation Club Leadership Training. I am certified/learning in IT fundamentals (CompTIA ITF+/Tech+) and have Opera PMS familiarity.
I am motivated to grow in hospitality and teaching, improving my skills in guest services, front desk operations, and English instruction while contributing reliability, patience, and cross‑cultural communication to my next employer.
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Work history, roles, and key accomplishments
The Ritz-Carlton
Aug 2024 - Present (1 year 3 months)
Managed inbound calls, routed guests and staff to correct recipients, and delivered professional telephone support to maintain service standards.
Provided high-volume guest greeting and luggage assistance at the main lobby, ensuring prompt service and maintaining safety and security standards.
Excelsior Hotel & Baku
Apr 2019 - Jan 2020 (9 months)
Greeted arriving guests, handled luggage and provided concierge assistance to enhance guest experience; maintained lobby presence and supported front-desk operations.
Ministry of Agriculture
Feb 2019 - Apr 2019 (2 months)
Completed a short-term internship assisting departmental tasks and gaining administrative experience within the ministry.
Degrees, certifications, and relevant coursework
Bachelor of Arts, International Relations (Japan studies)
2015 - 2019
Activities and societies: Certificate of Participation in short-term Japanese language and culture program (Tsukuba, Japan); Conversation Club Leadership Training (2014).
Bachelor degree in International Relations with a focus on Japan studies, completed 2015–2019; participated in short-term Japanese language and culture program and Conversation Club Leadership Training.
High School Diploma, High School
2004 - 2015
Completed secondary education at Baku School №252, covering general secondary curriculum from 2004 to 2015.
Software and tools used professionally
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