Abdullah FERHANFEYAD
@abdullahferhanfeyad
Customer-focused call center representative fluent in Arabic, English, and Turkish.
TurkeyWhat I'm looking for
I am a dedicated Foreign Languages Call Center Representative with hands-on experience serving customers at Kuwait Turkish Participation Bank Inc. in Konya since August 2023, delivering clear communication and effective problem resolution.
I study English Language and Literature at Selçuk University (evening program) while applying strong persuasion, sales, and communication skills in a high-volume contact center environment.
I consistently leverage excellent computer proficiency and Microsoft Word skills to manage customer interactions, drive sales outcomes, and ensure positive service experiences.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Kuwait Turkish Participation Bank Inc.
Aug 2023 - Present (2 years 2 months)
Handle inbound customer inquiries and provide multilingual support, improving issue resolution and customer satisfaction since joining the contact center in August 2023.
Education
Degrees, certifications, and relevant coursework
SUSelçuk University
English Language and Literature
2022 -
Pursuing a degree in English Language and Literature via evening education, started in June 2022 and currently ongoing.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
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