Wassim LahmarWL
Open to opportunities

Wassim Lahmar

@wassimlahmar

Customer support specialist with over 4 years of experience.

Tunisia

What I'm looking for

I seek a role that values customer satisfaction, offers growth opportunities, and fosters teamwork.

With over four years of hands-on experience in delivering exceptional customer service and technical support, I thrive in fast-paced environments where resolving customer issues efficiently is key. Known for my ability to manage high-volume inquiries, I consistently exceed expectations by providing timely solutions and fostering positive customer experiences.

My journey includes working as a Customer Support Specialist at Keywords Studios, where I assist customers with a video game project, collaborating with international teams to troubleshoot technical issues. Previously, I served as a UK Customer Care Specialist at Vistaprint, where I handled inquiries through various channels, ensuring accurate diagnosis and providing appropriate solutions. My experience as an English Teacher further honed my communication and interpersonal skills, allowing me to build strong rapport with clients and coach teams effectively.

Experience

Work history, roles, and key accomplishments

NS

English Teacher

Nibras Primary Private School

Sep 2017 - Sep 2019 (2 years)

Planned and prepared English lessons, created learning resources, provided feedback on pupils' work, and supervised extracurricular activities. Focused on enhancing students' language skills.

Education

Degrees, certifications, and relevant coursework

FT

Faculty of Humanities and Social Sciences of Tunis

Bachelor's degree, English Language and Literature

2013 - 2017

Pursued a Bachelor's degree in English Language and Literature, focusing on the study of English literature, linguistics, and language skills. Developed critical thinking and analytical skills through extensive reading and writing assignments.

Tech stack

Software and tools used professionally

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Wassim Lahmar - Customer Support Specialist - Keywords Studios | Himalayas