Wassim Lahmar
@wassimlahmar
Customer support specialist with over 4 years of experience.
What I'm looking for
With over four years of hands-on experience in delivering exceptional customer service and technical support, I thrive in fast-paced environments where resolving customer issues efficiently is key. Known for my ability to manage high-volume inquiries, I consistently exceed expectations by providing timely solutions and fostering positive customer experiences.
My journey includes working as a Customer Support Specialist at Keywords Studios, where I assist customers with a video game project, collaborating with international teams to troubleshoot technical issues. Previously, I served as a UK Customer Care Specialist at Vistaprint, where I handled inquiries through various channels, ensuring accurate diagnosis and providing appropriate solutions. My experience as an English Teacher further honed my communication and interpersonal skills, allowing me to build strong rapport with clients and coach teams effectively.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Keywords Studios
Jun 2022 - Present (2 years 11 months)
Assisting customers with an assigned video game project, collaborating with international teams, and troubleshooting technical issues for players. I provide timely solutions and forward key information to developers.
UK Customer Care Specialist
Vistaprint
Nov 2019 - May 2022 (2 years 6 months)
Answered UK clients' inquiries through various channels, performed accurate diagnosis of inquiries, and provided appropriate solutions based on defined procedures. Supported internal and external customers effectively.
English Teacher
Nibras Primary Private School
Sep 2017 - Sep 2019 (2 years)
Planned and prepared English lessons, created learning resources, provided feedback on pupils' work, and supervised extracurricular activities. Focused on enhancing students' language skills.
Education
Degrees, certifications, and relevant coursework
Faculty of Humanities and Social Sciences of Tunis
Bachelor's degree, English Language and Literature
2013 - 2017
Pursued a Bachelor's degree in English Language and Literature, focusing on the study of English literature, linguistics, and language skills. Developed critical thinking and analytical skills through extensive reading and writing assignments.
Availability
Location
Authorized to work in
Job categories
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