Open to opportunities

Asiyah Jamal

@asiyahjamal

Message

Dedicated customer support professional with over 8 years of experience.

Mauritius

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

My name is Asiyah Jamal, and I am a dedicated customer support professional with over 8 years of experience in the field. I have a strong attention to detail and a willingness to learn and develop my skills further. Throughout my career, I have consistently been recognized as one of the best agents in my domain, demonstrating my commitment to providing exceptional service.

Currently, I am seeking a role within a prestigious company where I can bring immediate and strategic value while continuing to grow both personally and professionally. I have worked with various organizations, including Apollo Blake Solutions Ltd and Parcel Monkey UK, where I have honed my skills in handling customer inquiries and troubleshooting technical issues. My goal is to leverage my expertise in customer support to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Resolvable

Sep 2023 - Present (1 year 9 months)

Assisted with back-office operations and collaborated closely with the UK team. Provided essential customer support functions.

Back Office Operations Collaboration Customer Support

Part-time Customer Service Agent

French Company

Sep 2023 - Present (1 year 9 months)

Engaged with clients through email and chat, primarily conversing in French. Provided dedicated customer service for a French-speaking clientele.

Email Chat French Customer Service

Customer Service Representative

Parcel Monkey UK

May 2019 - Present (6 years 1 month)

Managed customer inquiries primarily through email via CRM support and live chats. Promoted to handle management-level emails due to strong performance and ability to manage difficult situations.

CRM Live Chat

Customer Service Representative

GIA Solutions

Mar 2018 - Present (7 years 3 months)

Delivered phone support to customers regarding their Superannuation in Australia. Managed appointment bookings with insurance agents.

Phone Support Insurance Australian Superannuation

Customer Service Representative

Apollo Blake Solutions Ltd

Feb 2016 - Present (9 years 4 months)

Provided customer service by handling email inquiries and troubleshooting basic technical issues. Assisted members with problems encountered on their profiles and websites.

Email Troubleshooting Customer Service

Education

Degrees, certifications, and relevant coursework

Open University of Mauritius

Diploma, English

Completed a comprehensive Diploma in English, focusing on advanced language studies and literary analysis. Developed strong communication and analytical skills.

Secondary School

Higher School Certificate, Science and General Studies

Grade: Mathematics C, Chemistry D, Physics E, General Paper B, French B

Activities and societies: Awarded Certificate of Proficiency in the 2012 Australian Mathematics Competition. Obtained Diplome D‘ etudes en Langue Francaise (DELF B2) in 2013.

Achieved the Higher School Certificate with a strong emphasis on science subjects including Mathematics, Chemistry, and Physics. Also excelled in General Paper and French.

Secondary School

School Certificate, General Studies

Grade: English A, French A, Mathematics B, Additional Mathematics C, Physics C, Chemistry B, Biology C

Activities and societies: Received Certificate of Credit in the 2010 Australian Mathematics Competition. Completed the Internet and Computing Core Certificate (IC3) Programme in 2010.

Successfully completed the School Certificate, demonstrating proficiency across core subjects including English, French, and Mathematics. Gained foundational knowledge in Physics, Chemistry, and Biology.