Asia quality

I am a customer-focused professional with progressive experience in casino floor supervision, call-center customer service, and early childhood education. I consistently bring a positive attitude, strong communication skills, and a commitment to maintaining standards and building rapport with customers and colleagues.

As a Casino Gaming Dealer Supervisor, I oversee supervisors, dealers and table games, ensure game integrity, coordinate with departments such as Security and HR, and participate in hiring auditions. I manage staffing and operations to align with business needs and leadership direction.

Previously, I worked as a Customer Service Representative where I built rapport with callers, maintained accuracy and confidentiality of client records, and supported daily call center operations while adhering to company policies. In earlier roles I developed and implemented curricula and collaborated with colleagues to prepare children academically and socially.

I am dependable, detail-oriented, and motivated by opportunities to resolve customer issues, foster positive relationships, and contribute to efficient operational processes. I seek roles where I can apply my supervisory experience and strong interpersonal skills to improve customer experience and team performance.