I've delivered front-line customer service at Costco Wholesale, managing member accounts, processing memberships, and resolving billing inquiries in a high-volume retail environment.
I promote membership tiers, process returns, exchanges, and refunds through POS systems, and enforce company policies while de-escalating disputes to maintain customer loyalty.
At Maryland Live Casino, I supported guests with game orientation and maintained game integrity through jackpot payouts, voucher-history checks, transaction reconciliations, and accurate monetary records.
Earlier, as a preschool teacher at Children of America, I created weekly lesson plans, designed engaging emergent-curriculum activities, and built trusted relationships with families through daily communication.
