Open to opportunities

Ashwin Samuel User

@ashwinsamueluser

Operations and people professional using AI workflow automation to optimize CRM, onboarding, and cross-team coordination.

Brazil

Message

What I'm looking for

I’m looking to contribute immediately in remote operations and customer success environments—building CRM and AI workflow automations, onboarding users, and coordinating cross-functional stakeholders while reducing manual work and improving responsiveness.

I’m a motivated operations and people professional with 7+ years of international experience in stakeholder coordination, process optimization, and CRM management. I specialize in reducing manual operations through AI-driven workflow automation, while keeping service levels high across multicultural, remote environments.

Hands-on, I build AI-powered workflow automations using Zapier, HubSpot, and Notion—designing end-to-end processes rather than relying on tool-based execution. In a self-initiated lead management automation, I eliminated 100% of manual data entry and reduced lead response time by ~80% with trigger-based follow-up.

I also create structured onboarding flows that improve consistency and speed. Through onboarding automation triggered from a single form submission, I auto-create records in Notion and Google Sheets while deploying welcome email sequences—reducing estimated manual HR admin time by ~70% per new hire cycle.

In my operations background, I’ve coordinated high-volume daily flight operations with real-time decision-making and served as a central stakeholder liaison. Earlier roles strengthened my process and execution foundation—from mapping business workflows and optimizing academic pipelines to managing finance/ERP operations and automating HR ticketing and KPI dashboards at Grant Thornton—supported by certifications including PMI-CPM AI and multiple AI and Agile learning tracks.

Experience

Work history, roles, and key accomplishments

Current

Operations & Coordination Specialist

Current

Vrp Helicópteros

Sep 2025 - Present (9 months)

Coordinated high-volume daily flight operations, supporting real-time decision-making through pre-flight checks, scheduling, and disruption management. Acted as a central stakeholder liaison across pilots, ground teams, and external parties to maintain seamless cross-functional communication.

Operational Coordination Stakeholder Management Flight Operations Scheduling Disruption Management Pre Flight Cross Functional Communication Real Time Decision Making Process documentation

Process Specialist

Unisuam University

Sep 2023 - Dec 2023 (3 months)

Mapped and analyzed academic business processes to identify inefficiencies and implement workflow improvements. Designed and launched the Student Ambassadors Program framework and facilitated stakeholder workshops using Design Thinking and Six Sigma.

Business Process Mapping Design Thinking Six Sigma Program Design Process Optimization

Finance & ERP Administrator

University College Birmingham

Mar 2023 - May 2023 (2 months)

Processed 60+ invoices and 50+ purchase orders daily using Unit4/Agresso ERP with a zero-error rate. Managed vendor records, credit notes, and financial year-end payment workflows.

Unit4 Agresso ERP Invoice Processing Purchase Order Management Credit Notes Year End Payments ERP Administration

Senior Student Ambassador (Leadership)

University College Birmingham

Nov 2021 - May 2023 (1 year 6 months)

Led a team of 45 student ambassadors across 12 large-scale recruitment events, generating ~30 admission closures per event. Earned Student Ambassador of the Year 2021/22 selected by university staff from 60 international candidates.

Team Leadership Recruitment Events Admissions Support Event Management

Admissions Advisor & Enrolment Officer

University College Birmingham

May 2022 - Feb 2023 (9 months)

Managed 2,000+ international student applications across calls, email, live chat, and walk-ins. Enrolled 90 students within a 1-week deadline using multiple internal systems and contributed to a 30% increase in international enrolment for the September 2022 intake.

International Admissions Application Management Enrollment

HR Operations Administrator

Grant Thornton LLP

Feb 2017 - Sep 2020 (3 years 7 months)

Implemented an automated HR ticketing system (Allsec/ServiceNow-equivalent) for 1,500+ employees, eliminating a manual backlog. Automated onboarding workflows using Allsec and CRM, reducing manual coordination for ~1,200 new hires annually and creating KPI dashboards to track HR response rates and process efficiency.

HR Operations Allsec Platforms Onboarding KPI Tracking Process Efficiency Tracking Employee Support