Ankit Arora
@ankitarora4
I resolve complex customer, technical, banking, and ecommerce support issues for global brands.
IndiaWhat I'm looking for
I'm currently optimizing operations and handling ecommerce concerns for Estée Lauder Companies and its 25 premium beauty brands at Accenture.
I've supported Apple at L3 global support, Klarna UK banking queries, and Xfinity troubleshooting, sales, and upselling. I bring customer rapport, problem-solving, leadership, Salesforce, and ACSR experience to progressive teams.
Experience
Work history, roles, and key accomplishments
Optimizing operations for the world's second largest beauty portfolio, handling ecommerce concerns for Estee Lauder companies including 25 premium beauty brands.
Senior Executive
Tech Mahindra
Nov 2024 - Oct 2025 (11 months)
Worked as a senior executive for Klarna UK, handling banking queries including KYC, transactions, and credit-related concerns.
Senior Analyst
Concentrix
Nov 2022 - Feb 2024 (1 year 3 months)
Worked as a senior executive for Apple technical support and moved to L3 global support covering all device and service-related concerns.
Analyst
Eclerx
Aug 2021 - Aug 2022 (1 year)
Handled troubleshooting, sales, and upselling for Xfinity (Comcast) U.S. and Canada.
Education
Degrees, certifications, and relevant coursework
Guru Nanak Dev University
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree from Guru Nanak Dev University, Jalandhar, Punjab.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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