Open to opportunities

Ashutosh Kumar Chandan

@ashutoshkumarchandan

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Dynamic and results-driven professional with over 4 years of multifaceted experience

India

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What I'm looking for

Seeking a challenging role where I can leverage my diverse background and strong analytical, problem-solving, and communication skills to contribute to organizational success and innovation.

As a seasoned professional with a strong background in production management, quality assurance, business development, customer service, and technical support, I leverage my diverse experience to drive operational excellence, enhance customer satisfaction, and contribute to business growth.

With a proven track record of exceeding sales targets, providing prompt and effective technical assistance, and cultivating strong client relationships, I am a collaborative team player with a proactive approach to problem-solving and a commitment to delivering exceptional service.

I am adept at driving operational excellence, enhancing customer satisfaction, and contributing to business growth, with a strong focus on analytical, problem-solving, and communication skills.

Experience

Work history, roles, and key accomplishments

Technical support executive

Teleperformance - Adobe process

Jun 2022 - Feb 2023 (8 months)

Skilled Technical Support Executive with a proven track record of providing prompt and effective technical assistance to customers in the BPO industry. Proficient in diagnosing and troubleshooting hardware and software issues, guiding customers through resolution steps via phone, email, or live chat to ensure minimal downtime and maximum satisfaction. Experienced in documenting customer interactio

Technical Troubleshooting Customer Service CRM Troubleshooting Communication Skills Problem Solving Adaptive Knowledge Sharing Customer Satisfaction

Sr. Business Development Executive

Extramarks

Jan 2021 - Oct 2021 (9 months)

Proven track record of exceeding sales targets and quotas through strategic prospecting, consultative selling, and relationship building. Demonstrated ability to cultivate and maintain strong client relationships, resulting in repeat business and referrals. Proficient in identifying client needs and providing tailored solutions to address their challenges, resulting in increased customer satisfact

Sales Strategy Lead Generation Client Relationship Management Negotiation Sales Closing CRM Presentation Skills Communication Skills Problem Solving Team Collaboration

Subject Matter Expert

Teleperformance - Amazon process

Jan 2019 - Jul 2020 (1 year 6 months)

Seasoned Subject Matter Expert with extensive experience in the BPO industry, specializing in Customer service. Proven track record of providing in-depth knowledge and guidance to teams, serving as a go-to resource for resolving complex customer inquiries and escalations. Skilled in conducting training sessions and workshops to onboard new team members and enhance the skills of existing staff in a

Customer Service Training Team Management Process Improvement Performance Analysis Leadership Communication Skills Problem Solving Collaboration Mentoring

Customer Care Executive

Teleperformance - Amazon Process

Jul 2018 - Dec 2018 (5 months)

Skilled in addressing customer inquiries, resolving issues, and providing product/service information promptly and courteously to ensure customer satisfaction. Experienced in managing high-volume call queues and handling escalated customer concerns with professionalism and efficiency. Proficient in utilizing CRM systems to document customer interactions, track issues, and follow up on resolutions

Customer Service Product Knowledge CRM Problem Solving Communication Skills Team Collaboration

Quality and product incharge

Deepesh Engineering Works

Jul 2016 - Jun 2018 (1 year 11 months)

Seasoned professional with extensive experience in overseeing production processes and ensuring adherence to quality standards in diverse manufacturing environments. Proven track record of optimizing production efficiency while maintaining strict quality control measures to minimize defects and enhance product reliability. Skilled in leading cross-functional teams to drive continuous improvement i

Production Management Quality Control Process Optimization Root Cause Analysis Leadership Communication Skills Data Analysis Problem Solving Team Collaboration Quality Management

Technical Officer and Team Leader

Hindustan Latex Family Planning Promotion Trust

Jul 2015 - Dec 2015 (5 months)

Seasoned Technical Officer and Team Leader with extensive experience in inventory management, overseeing inventory control processes, and leading teams to ensure accurate stock management. Proven track record of effectively coordinating and conducting inventory audits, reconciling discrepancies, and implementing corrective actions to maintain inventory accuracy. Skilled in utilizing inventory mana