Open to opportunities

Jae Curtis

@jaecurtis

Adaptive professional with 7+ years in management, customer relations, and tech support. Expert problem solver and team leader.

United States

Message

What I'm looking for

I’m looking for an assistant property management role where I can strengthen tenant relations, improve leasing and operations, and support residents with troubleshooting—while growing into property management leadership.

I am an experienced property management and customer service professional with a proven track record in operations, tenant relations, and team leadership. Throughout my career, I have focused on ensuring operational efficiency and exceptional client satisfaction through process improvement and staff development.

Policy Development: Successfully developed and implemented new leasing policies and rent payment procedures.
Technical Integration: Acted as a bridge between management and technology by troubleshooting network diagnostics and software for tenants.
Community Building: Fostered positive work cultures and resident engagement by organizing team-building activities and community events.
Resource Management: Managed complex audio/visual setups for organizations and supported educational environments as a Teacher's Aide.

Experience

Work history, roles, and key accomplishments

Assistant Property Manager

Chestnut Hill Inc

Dec 2020 - Jul 2025 (4 years 7 months)

Managed tenant relations by promptly addressing complaints, negotiating rental terms, and supporting applications and showings. Provided administrative support, maintained housing database accuracy, coordinated building maintenance and contractor work, and delivered basic tech support including network diagnostics.

Tenant Relations Customer Service Leasing Administration Maintenance Coordination Contractor Management Housing Database Updates Conflict Resolution

Assistant Manager

Goodwill

Dec 2017 - Nov 2020 (2 years 11 months)

Delivered exceptional customer service by resolving inquiries promptly while coordinating across departments to support operational efficiency. Supervised scheduling and staff duties, handled timekeeping and payroll records, mediated conflicts, supported hiring, and ensured compliance with safety standards.

Customer Service Team Leadership Safety Compliance Coordination Time Management