At Gynoveda, I manage daily clinic operations, customer service, inventory, and appointment scheduling. I also work on productivity initiatives and budgets.
At Make O (Toothsi), I monitored inventory and coordinated restocking with suppliers. I counselled customers on packages, upgrades, renewals, and trial bookings, and tracked sales and calls in Salesforce and the Make O task dashboard.
At NestAway Technologies, I led a team of 10 customer service associates across social and process queues. I handled escalations, delivered training and coaching, and reviewed service metrics using Salesforce and Freshdesk.
I started in customer support at Emart Solutions - Bengaluru, resolving customer queries and escalating major issues. My experience also includes clinic operations, patient interaction, complaint handling, and process improvement.
