Sandeep Kasukurthi
@sandeepkasukurthi
Operations and Client Support professional who managed clinic operations and customer support at Zenoti India Pvt. Ltd.
IndiaWhat I'm looking for
At Dermatology Clinic, Hyderabad, I managed daily clinic operations, including patient scheduling and front-desk flow. I supervised clinic staff and coordinated clinical and administrative supplies.
I monitored revenue and SLA metrics and used EMR software and call center CRM systems to manage records, bookings, and patient inquiries.
At Zenoti India Pvt. Ltd., I managed key customer accounts and provided end-to-end technical support. I partnered with engineering teams to troubleshoot product issues and coordinated initial responses to critical application incidents.
Earlier, I coordinated incident resolution and KPI audits at Temenos India Pvt. Ltd. (formerly Kony), and supported application and technical issues at Anthelio Healthcare Solutions and Dell International Pvt. Ltd. I'm also developing skills in Python, machine learning, NLP, and Generative AI through self-study and model practice.
Experience
Work history, roles, and key accomplishments
Center Manager
Dermatology Clinic
Jun 2026 - Aug 2026 (2 months)
Managed daily clinic operations including patient scheduling, appointment flow, and front-desk operations. Supervised clinic staff and coordinated inventory and vendor relationships.
Senior Product Support Specialist
Zenoti India Pvt. Ltd.
Aug 2022 - Nov 2024 (2 years 3 months)
Collaborated with implementation and onboarding teams to ensure smooth client onboarding. Managed key customer accounts and provided end-to-end technical support.
Senior Support Operations
Temenos India Pvt. Ltd.
May 2017 - Aug 2022 (5 years 3 months)
Led incident bridge calls and coordinated cross-functional resolution. Conducted KPI audits for Level-1 analysts and created SOPs, flowcharts, and work instructions.
Managed operations ensuring SLA adherence. Facilitated onboarding workshops and collaborated with teams to improve service delivery.
Senior Application Analyst
Anthelio Healthcare Solutions
Sep 2011 - May 2013 (1 year 8 months)
Provided application support and incident management. Created workarounds for critical issues and managed Active Directory user accounts.
Technical Support Associate
Dell International Pvt. Ltd.
Aug 2008 - Jan 2011 (2 years 5 months)
Diagnosed hardware and software issues. Provided remote technical support and educated customers through technical demonstrations.
Education
Degrees, certifications, and relevant coursework
Vidya Jyothi Institute of Technology
Bachelor of Technology, Computer Science
Pursued a Bachelor of Technology in Computer Science.
ITIL
ITIL V4 Foundation, IT Service Management
Certified in ITIL V4 Foundation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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