Ashram Elekima

Monitored agent calls, provided corrections, and evaluated performance, sending weekly reports to agents. Conducted training sessions for new agents, developed training materials, and offered ongoing coaching and support.

Managed inbound and outbound calls, following communication scripts to handle customer engagement. Identified customer needs, answered questions, solved problems, and built product knowledge to improve performance.

Pre-qualified clients to ensure service eligibility and increased client retention by building rapport and trust. Handled high call volumes efficiently, maintained accurate knowledge of services, and achieved daily performance targets.

Responded to inbound and outbound customer inquiries, resolving an average of 50+ issues daily. Collaborated with senior team members on complex escalations and provided prompt, courteous assistance to ensure customer satisfaction.

Oversaw daily store cleaning and general maintenance to uphold high company standards. Received and documented inventory deliveries, ensuring compliance with purchase orders, and issued items to various departments with proper documentation.

Sorted documents from various departments and scanned them according to departmental classifications. Filed documents in both physical and digital records, ensuring proper storage and easy retrieval.

Assisted customers with product knowledge and service expertise, promptly answering telephone calls and improving on-hold wait times. Handled customer complaints, provided appropriate solutions, and managed high-volume queries through multitasking.

Prepared lesson notes and conducted lectures on various topics, evaluating students' learning abilities. Developed quizzes, tests, and examinations to gauge student comprehension and created programs to increase interest in higher learning.

Conducted daily water testing for physiochemical parameters and performed water treatment to ensure water was fit for distribution. Complied with health, safety, and environment policies by applying best practices and quality standards.

Sensitized buyers on the importance and use of Aflasafe products for treating Aflatoxins, and successfully sold these products. Developed and executed sales promotions, which increased revenue through targeted campaigns.

Grade: 2:2

Studied Genetics and Biotechnology at the University of Calabar. Achieved a GPA of 2:2.

Completed secondary education and obtained the West African Examination Council (WAEC) certificate.

Completed primary education and obtained the First School Leaving Certificate.