At OnTheGoSystems, I delivered customer-facing WPML features for a WordPress plugin with over 1 million active installations. I owned its PostHog analytics integration across three teams, turning journey findings into backlog work and helping make the send-to-translation flow roughly 50% faster.
I combine 10+ years in development and quality assurance with direct customer discovery, requirements work, and stakeholder alignment. Through conversations with 15–25 VIP customers, I surfaced recurring product issues that informed prioritisation, documentation, support content, and AI support-agent improvements.
I'm currently publishing ICommit, a self-directed product ownership practice, including product strategy, an outcome-based Product Goal, roadmap, measurement system, and assumption-validation plan.
