Ashlynn James

Provided excellent customer service and assisted with cashiering, accounts receivable, and accounts payable processes, researching and resolving discrepancies. Collaborated with accounting departments across locations to streamline operations and improve business processes.

Prepared and posted customer payments, verified transactions, and created invoices for members. Updated customer information, processed refunds, and performed audits to ensure financial accuracy.

Provided telephonic and in-person service to customers, resolving questions, concerns, and complaints promptly and professionally. Assisted with provider inquiries, processed payments, and managed client data entry while maintaining strict confidentiality.

Conducted community HIV screening, pre/post HIV antibody counseling, and testing services while maintaining confidential records. Delivered outreach services, recruited HIV-diagnosed persons, and coordinated with other HIV/AIDS service providers.

Served as a visible and accessible resource in the residence hall community, promoting student development and leadership. Focused on relationship building and provided support, mediation, and crisis intervention for residents.

Currently pursuing a Bachelor's degree in Business Administration with a concentration in Marketing. Also undertaking a minor in Mathematics with a concentration in Actuarial Science, broadening analytical and quantitative skills.

Grade: Salutatorian, 3.89 GPA

Graduated as Salutatorian with a strong academic record. Achieved a GPA of 3.89, demonstrating consistent excellence across all subjects.