AJAshlynn James
@ashlynnjames
Dedicated professional with extensive experience in customer service and education.
United StatesWhat I'm looking for
I am a dedicated professional with over a decade of experience in customer service and education. My journey began at Southern University, where I served as a Resident Supervisor and Coordinator, focusing on student development and community building. I have a passion for fostering environments that support academic success and personal growth.
In my most recent role as an Accounts Receivable Specialist at Truckworx, I honed my skills in financial management and customer service. I effectively communicated with various departments to streamline operations and resolve issues, ensuring a high level of service for both internal and external customers. My proficiency in Microsoft Excel and other applications has been instrumental in managing accounts and improving processes.
As I continue my education in Business Administration with a concentration in Marketing, I am eager to leverage my skills and experiences in a new role that allows me to contribute to a dynamic team while furthering my professional development.
Experience
Work history, roles, and key accomplishments
Accounts Receivable Specialist
Truckworx
Jul 2023 - Present (2 years)
Provided excellent customer service and assisted with cashiering, accounts receivable, and accounts payable processes, researching and resolving discrepancies. Collaborated with accounting departments across locations to streamline operations and improve business processes.
Accounts Receivable Specialist - Medicare Advantage
BCBSLA
May 2020 - Present (5 years 2 months)
Prepared and posted customer payments, verified transactions, and created invoices for members. Updated customer information, processed refunds, and performed audits to ensure financial accuracy.
Medicare Advantage Member Services Representative
BCBS of LA
May 2020 - Present (5 years 2 months)
Provided telephonic and in-person service to customers, resolving questions, concerns, and complaints promptly and professionally. Assisted with provider inquiries, processed payments, and managed client data entry while maintaining strict confidentiality.
Education Specialist
Selma AIR
Feb 2019 - Present (6 years 5 months)
Conducted community HIV screening, pre/post HIV antibody counseling, and testing services while maintaining confidential records. Delivered outreach services, recruited HIV-diagnosed persons, and coordinated with other HIV/AIDS service providers.
Resident Coordinator
Southern University
Jan 2010 - Present (15 years 6 months)
Served as a visible and accessible resource in the residence hall community, promoting student development and leadership. Focused on relationship building and provided support, mediation, and crisis intervention for residents.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Louisiana at Monroe
Bachelor's Degree, Business Administration with a concentration in Marketing, Mathematics with a concentration in Actuarial Science
Currently pursuing a Bachelor's degree in Business Administration with a concentration in Marketing. Also undertaking a minor in Mathematics with a concentration in Actuarial Science, broadening analytical and quantitative skills.
Lake Providence Senior High School
High School Diploma, General Studies
Grade: Salutatorian, 3.89 GPA
Graduated as Salutatorian with a strong academic record. Achieved a GPA of 3.89, demonstrating consistent excellence across all subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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