Open to opportunities

E Allen

@eallen

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Detail-oriented professional with extensive customer service and data entry experience.

United States

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What I'm looking for

I am looking for a role that values attention to detail and offers opportunities for professional growth.

As a dedicated professional with over five years of experience in customer service and data entry, I pride myself on my attention to detail and ability to work effectively both independently and as part of a team. My journey began with a Bachelor of Science in Psychology from Troy University, where I developed a strong foundation in understanding human behavior, which has been invaluable in my roles.

In my most recent position as a Medicaid Eligibility Specialist, I managed enrollment databases and ensured compliance with state regulations while providing exceptional service to clients. My role required meticulous attention to detail and the ability to resolve complex eligibility issues efficiently. I have also gained experience in evaluating written responses as a Spring Assessment Scorer for Pearson, where I maintained high scoring accuracy and participated in quality checks to uphold standards.

Throughout my career, I have demonstrated my ability to adapt to new challenges and collaborate with diverse teams. I am eager to leverage my skills in a new role that values precision and customer-focused service, where I can continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Assessment Scorer

Pearson

Apr 2024 - May 2024 (1 month)

Evaluated written student responses for standardized assessments, ensuring scoring accuracy and compliance with data privacy protocols. Participated in norming sessions and collaborated with team leaders to maintain consistency in scoring criteria.

Assessments Data Privacy Quality Assurance Team Collaboration

Medicaid Eligibility Specialist

State of Alabama

Jul 2020 - Jul 2023 (3 years)

Managed enrollment databases and processed Medicaid applications while adhering to state regulations. Resolved eligibility issues and educated clients about services, ensuring accurate documentation and reporting.

Medicaid Processing Database Management Client Communication Regulatory Compliance Report Preparation

Account Representative

Moxley & Associates

Sep 2019 - Jul 2020 (10 months)

Managed debt repayment arrangements and communicated with customers regarding overdue accounts. Utilized automated systems for account monitoring and maintained confidentiality while performing clerical duties.

Debt Collection Account Management Data Entry

Customer Service Agent

Sprint

Jul 2019 - Sep 2019 (2 months)

Handled customer inquiries and complaints in a call center environment. Ensured resolution of service issues and maintained records of customer interactions.

Customer Service Call Center Operations Communication Skills

Phonathon Worker

Troy University

Jun 2018 - Jan 2019 (7 months)

Facilitated communication with alumni to secure monetary gifts and keep them updated on campus news. Managed records and resolved complaints while providing information about university services.

Alumni Relations Fundraising Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

Troy University

Bachelor of Science, Psychology

2015 - 2019

Completed a Bachelor of Science in Psychology with a minor in Applied Behavior Analysis. Gained a comprehensive understanding of psychological principles and practices, focusing on behavior analysis and its applications.