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Veronica Bullock

@veronicabullock

Customer service manager at Life Communication LLC, developing onboarding training and feedback systems to improve service quality.

United States

Message

At Life Communication LLC, I manage the customer service team and develop onboarding materials for new representatives. I also implemented feedback systems and analyze service metrics to identify opportunities to improve service quality and response times.

Previously, I resolved customer inquiries at LiveOps and conducted interviews as a U. S. Census Bureau enumerator. My experience also includes administrative support at Agape Outreach International Ministries and medical billing at Bon Secours Hampton Roads.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Life Communication LLC

Jan 2024 - Present (2 years 9 months)

Managed customer service team to improve client satisfaction and retention rates. Developed training materials and implemented feedback systems to enhance service quality.

Customer Service Team Management Training and Development Feedback Systems Service Operational Metrics

Customer Service Representative

LiveOps

Sep 2019 - Oct 2023 (4 years 1 month)

Resolved customer inquiries and complaints across multiple communication channels. Handled complex issues and escalated inquiries to supervisors as necessary.

Customer Service Communication Skills Problem Solving Escalation Management

US Census Enumerator

U.S. Census Bureau

Aug 2020 - Oct 2020 (2 months)

Conducted in-home interviews to gather demographic data from citizens. Explained survey objectives and assisted individuals in completing survey forms.

Data Collection Interviewing Communication Skills Attention To Detail

Administrative Assistant

Agape Outreach International Ministries

Feb 2011 - Jun 2016 (5 years 4 months)

Coordinated appointments and scheduled meetings to optimize time management. Prepared financial reports and maintained confidentiality in handling sensitive information.

Scheduling Financial Reporting Confidentiality Documentation Preparation Communication Skills

Medical Biller

Bon Secours Hampton Roads

Feb 2008 - Feb 2011 (3 years)

Submitted claims to insurance companies and ensured timely processing and payment. Assisted patients with billing inquiries and collaborated with medical staff.

Medical Billing Insurance Claims Customer Service Data Entry Point of Sale