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Femi Fajimite

@femifajimite

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Dedicated project manager with expertise in Scrum methodologies.

Canada

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What I'm looking for

I am looking for a role that fosters collaboration and offers opportunities for professional growth.

I am a dedicated and results-driven professional with over 5 years of experience in project management and Scrum methodologies. My proven track record includes successfully delivering projects on time and within budget, while fostering collaboration and boosting team productivity. I excel in ensuring stakeholder satisfaction and have a strong ability to troubleshoot technical issues, effectively communicating with non-technical clients to provide insightful solutions that enhance customer satisfaction.

My experience spans roles in customer support and project management, where I have consistently met and exceeded performance metrics. As a Project Manager and Scrum Master at Globacom Limited, I led cross-functional teams to deliver complex projects, utilizing Agile methodologies to ensure transparency and open communication. I am committed to creating a collaborative environment that empowers teams and drives continuous improvement, always aligning project objectives with stakeholder expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Sutherland

Mar 2024 - Present (1 year 4 months)

Served as the first point of contact for student inquiries, addressing technical issues related to scholarships and funding applications. Troubleshot and resolved customer issues promptly while maintaining empathy and clear communication.

Customer Service Technical Support CRM Systems Problem Solving Communication

Member Loyalty Advisor

Concentrix

Nov 2023 - Mar 2024 (4 months)

Provided tailored support to customers by recommending appropriate products, promotions, and services based on their individual needs. Achieved and exceeded KPIs, including call quality, sales conversion, and customer retention through proactive customer engagement.

Customer Support Product Knowledge Order Management CRM Tools

Project Manager | Scrum Master

Globacom Limited

Aug 2020 - Oct 2023 (3 years 2 months)

Led cross-functional teams using Agile and Scrum methodologies to deliver lottery and promotional based projects. Managed project budgets, timelines, and resources to achieve on-time and on budget delivery.

Project Management Scrum Agile Risk Assessment Budget Management Resource Allocation Vendor Management Jira Asana

Project Coordinator

Globacom Limited

May 2018 - Jul 2020 (2 years 2 months)

Assisted the Project Manager in planning, executing, and closing projects. Coordinated project activities, including scheduling, resource allocation, and task tracking.

Project Coordination Scheduling Resource Allocation Project Tracking Risk Management

Education

Degrees, certifications, and relevant coursework

Crawford University

Bachelor of Science, Computer Science

Completed a comprehensive curriculum in Computer Science, gaining foundational knowledge in programming, algorithms, and data structures. Developed strong analytical and problem-solving skills applicable to various technical challenges.