BGBenjamin Gardner
@benjamingardner
Experienced project manager with a focus on customer success and localization.
CanadaWhat I'm looking for
As a Project Manager based in Montreal, I bring over 6 years of experience in project management, customer success, localization, and AI. My journey has been marked by a commitment to delivering exceptional results while fostering strong relationships with clients and team members. I am currently overseeing and launching various events and projects across Canada, where I coordinate multiple teams to ensure successful outcomes.
In my previous role as a Project Manager at Nameshouts, I directed localization, software, and AI projects from conception to delivery. I successfully managed a team of 15 contract workers, ensuring tasks were completed ahead of deadlines while maintaining high standards of quality. My background as a Linguist and Data Specialist has equipped me with the skills to analyze and compile data effectively, contributing to significant improvements in internal processes.
I am passionate about customer success and am eager to gain more hands-on experience in urbanism and project management. My goal is to leverage my skills to create impactful projects that enhance customer experiences and drive organizational growth.
Experience
Work history, roles, and key accomplishments
Project Coordinator - Consultant
CN
Jan 2024 - Present (1 year 6 months)
Oversaw and launched various events and projects Canada-wide, coordinating multiple teams. Managed customer success for different clients, from grassroots startups to multinational non-profits, keeping them updated throughout projects, building rapport and relationships.
Project Manager - Consultant
Nameshouts
Jan 2023 - Jan 2024 (1 year)
Directed and managed localization, software, and AI projects from conception to delivery alongside multiple teams in a B2C role. Responsible for hiring and dividing tasks to a team of 15 contract workers, ensuring that tasks were completed ahead of deadlines.
Linguist, Data and Localization Specialist
Nameshouts
Jan 2022 - Jan 2023 (1 year)
Analyzed, collected, and compiled data into internal databases such as Excel, ensuring clarity of data and sharing with internal team members. Consulted on internal AI projects for machine learning, increasing internal data work by 300%.
Customer Success Associate
Hotel Cheribourg
Jan 2018 - Jan 2020 (2 years)
Responsible for all customer requests and questions, tailoring individual experiences based on feedback and developing trust with seasonal regulars. Balanced internal accounts, ensuring accounting consistency across departments.
Education
Degrees, certifications, and relevant coursework
Concordia University
Bachelor of Arts, Linguistics
Completed a Bachelor of Arts in Linguistics with a minor in Modern Chinese. This program provided a strong foundation in language structure, cultural contexts, and communication.
Champlain Regional College
DEC, Social Sciences
Obtained a DEC in Social Sciences, which provided a broad understanding of societal structures, human behavior, and research methodologies.
Coursera
Certificate, Project Management
Earned a Google Project Management Certificate through Coursera, developing skills in project planning, execution, and risk management.
Availability
Location
CanadaAuthorized to work in
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