Looking for a job

Ashley Monceaux

@ashleymonceaux

Message

I lead executive operations, strategy, and accountable execution to improve performance and efficiency.

United States

Message

What I'm looking for

I’m looking for a senior executive operations role where I can partner directly with leadership, build accountable systems and scalable processes, and drive measurable efficiency gains—balancing strategic support with hands-on execution.

I’m a strategic, results-driven operations leader who partners with executive leadership to drive organizational priorities, accountability, and execution. I’ve built a track record of leading cross-functional initiatives and translating strategy into scalable, day-to-day operational reality.

As Director of Operations at Spencer Construction since Nov 2023, I lead executive partnership and organizational alignment—centralizing the company HUB to reduce HR inquiries by 20% and implementing a document management system to increase retrieval speed by 40%. I also oversee executive decision support, including strategic calendar management and meeting execution that reduced scheduling conflicts by 30%.

Previously as a Senior Executive Assistant / Administrative Manager, I supported C-suite decision-making, led and developed a team of 5+ executive assistants, and standardized onboarding, SOPs, and workflows to improve consistency and scalability. I’m hands-on about problem-solving, focused on measurable outcomes, and trusted for confidential, high-stakes execution.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Spencer Construction

Nov 2023 - Present (2 years 7 months)

Partnered with the CEO and executive team to drive organizational priorities and execution across departments. Improved operational efficiency by reducing HR inquiries by 20% and increasing document retrieval speed by 40%, while cutting scheduling conflicts by 30%.

Strategic Planning Cross functional Leadership Process Optimization KPI Tracking Change Management Document Management Systems Performance Management

Senior Executive Assistant

Serta Simmons Bedding

Feb 2020 - Sep 2023 (3 years 7 months)

Served as a strategic partner to the CEO and executive leadership, supporting decision-making and execution of key business priorities. Led a team of 5+ executive assistants and improved operational efficiency by standardizing workflows and onboarding to reduce onboarding process time by 30%.

C Suite Support Stakeholder Management Program & Project Management Travel Coordination SOP Development Cross functional Coordination

Customer Service & Logistics Manager

Hamstra Heating & Cooling

Jun 2014 - Jan 2020 (5 years 7 months)

Led customer service and logistics operations with 15–20 direct reports, driving service excellence and team accountability. Implemented CRM and process improvements to reduce resolution time by 25%, increase customer satisfaction by 15%, and reduce seasonal revenue fluctuation by 45%.

Customer Service Operations Logistics Management CRM Implementation Process Redesign Team Leadership Microsoft 365

Senior Executive Assistant

Hamstra Heating & Cooling

Aug 2012 - Jun 2014 (1 year 10 months)

Supported executive leadership through strategic calendar management, travel coordination, and operational execution to improve meeting readiness and information flow. Implemented digital calendar and document management systems to reduce admin costs by 30% and strengthen stakeholder responsiveness.

Executive Support Travel Coordination Executive Reporting Document Management Process Improvement