Ashley Loving
@ashleyloving
I am a Director specializing in client experience and high-volume care coordination.
What I'm looking for
I am a motivated, adaptable leader with 15 years of experience across healthcare, home care, and surgical settings. I focus on driving organizational success through strong client relations, operational coordination, and continuous process improvement.
In my current role as Director of Client Experience I oversee a team of 10, manage 3,000–5,000 in-home care hours weekly for 100+ clients and caregivers, and coordinate multi-provider surgical calendars. I bring hands-on expertise in high-volume scheduling, EMR/EHR accuracy, CPT and ICD-10 coding, insurance authorization, billing reconciliation, and HIPAA-compliant operations.
I am committed to building positive team dynamics, enhancing client satisfaction and retention, and initiating growth through relationship-driven referral cycles. I am willing to relocate and seek a long-term leadership opportunity where I can contribute measurable operational improvements and strong patient-centered service.
Experience
Work history, roles, and key accomplishments
Director of Client Experience
Right At Home
Aug 2017 - Present (8 years 1 month)
Directed client experience and high-volume scheduling operations, managing 3,000–5,000 care hours weekly for over 100 clients and overseeing a 10-person team to improve retention and satisfaction. Streamlined onboarding, documentation, and compliance processes to increase operational accuracy and referral growth.
Surgery Scheduler/Billing Specialist
Genesis OB/GYN and Urology
Jan 2009 - Jul 2017 (8 years 6 months)
Coordinated surgeries for six physicians, managing schedules across multiple surgical locations and pre/post-op communications while entering CPT/ICD-10 coding and obtaining insurance authorizations. Handled billing, reconciled payments, and resolved insurance discrepancies to ensure accurate reimbursements and daily/monthly reporting.
Education
Degrees, certifications, and relevant coursework
University of Arizona
Bachelor of Science, Chemistry
2008 - 2011
Completed a Bachelor of Science in Chemistry at the University of Arizona, degree awarded December 2011.
Sahuaro High School
High School Diploma, General Studies
2004 - 2008
Graduated with a High School Diploma in General Studies from Sahuaro High School in May 2008.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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