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Ashley Loving

@ashleyloving

I am a Director specializing in client experience and high-volume care coordination.

United States
Message

What I'm looking for

I seek a long-term leadership role applying care coordination, scheduling, and operations expertise to improve patient experience and team performance; open to relocation.

I am a motivated, adaptable leader with 15 years of experience across healthcare, home care, and surgical settings. I focus on driving organizational success through strong client relations, operational coordination, and continuous process improvement.

In my current role as Director of Client Experience I oversee a team of 10, manage 3,000–5,000 in-home care hours weekly for 100+ clients and caregivers, and coordinate multi-provider surgical calendars. I bring hands-on expertise in high-volume scheduling, EMR/EHR accuracy, CPT and ICD-10 coding, insurance authorization, billing reconciliation, and HIPAA-compliant operations.

I am committed to building positive team dynamics, enhancing client satisfaction and retention, and initiating growth through relationship-driven referral cycles. I am willing to relocate and seek a long-term leadership opportunity where I can contribute measurable operational improvements and strong patient-centered service.

Experience

Work history, roles, and key accomplishments

RH
Current

Director of Client Experience

Right At Home

Aug 2017 - Present (8 years 1 month)

Directed client experience and high-volume scheduling operations, managing 3,000–5,000 care hours weekly for over 100 clients and overseeing a 10-person team to improve retention and satisfaction. Streamlined onboarding, documentation, and compliance processes to increase operational accuracy and referral growth.

GU

Surgery Scheduler/Billing Specialist

Genesis OB/GYN and Urology

Jan 2009 - Jul 2017 (8 years 6 months)

Coordinated surgeries for six physicians, managing schedules across multiple surgical locations and pre/post-op communications while entering CPT/ICD-10 coding and obtaining insurance authorizations. Handled billing, reconciled payments, and resolved insurance discrepancies to ensure accurate reimbursements and daily/monthly reporting.

Education

Degrees, certifications, and relevant coursework

University of Arizona logoUA

University of Arizona

Bachelor of Science, Chemistry

2008 - 2011

Completed a Bachelor of Science in Chemistry at the University of Arizona, degree awarded December 2011.

SS

Sahuaro High School

High School Diploma, General Studies

2004 - 2008

Graduated with a High School Diploma in General Studies from Sahuaro High School in May 2008.

Tech stack

Software and tools used professionally

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Ashley Loving - Director of Client Experience - Right At Home | Himalayas