Open to opportunities

Ashley Hughes

@ashleyhughes1

Message

Customer-focused patient advocate and leasing professional blending healthcare, hospitality, and operations.

United States

Message

What I'm looking for

I’m looking for a role where I can use HIPPA-compliant patient support, CRM-driven operations, and resident/customer relationship skills to improve access, resolve issues quickly, and contribute to a team that values organization and compassionate communication.

I’m a customer-focused communications and operations professional with experience across patient advocacy, leasing operations, education, tenant relations, hospitality, and financial auditing. I bring strong CRM and administrative skills to keep processes accurate, compliant, and responsive.

As a Patient Advocate at Elevate Patient Financial Solutions, I maintain HIPPA-compliant documentation, conduct patient screenings and eligibility assessments, and manage high-volume patient case queues. I coordinate closely with hospital staff, social workers, case managers, and financial counselors to improve patient access to healthcare coverage and support services, and I provide compassionate, crisis-sensitive communication.

In my leasing work with The Michelson Organization, I manage resident services, renewals, delinquency tracking, and collections using Yardi, Bluemoon, DocuSign, and CRM platforms. I coordinate tours, respond to inquiries, process financial transactions and vendor invoices, and support marketing initiatives and community events to strengthen engagement and retention.

Earlier in my career, I served as a Tenant Relations Administrator at Blackwell Inc., worked as a Substitute Teacher through the Missouri Department of Education / Kelly Services, and taught English (ESL) internationally at KB Bridge Private School in Russia. I also bring audit and reconciliation experience from Sonesta ES Hotel Suites, and I’m recognized for adaptability, organization, cross-cultural communication, and delivering high-quality client and student experiences.

Experience

Work history, roles, and key accomplishments

Current

Patient Advocate

Current

Elevate Patient Financial Solutions - Barnes Jewish Hospital

Jan 2025 - Present (1 year 5 months)

Managed high-volume patient case queues and conducted eligibility screenings while maintaining HIPAA-compliant documentation across hospital and company systems. Coordinated with hospital staff to improve access to healthcare coverage and provided crisis-sensitive customer service.

Patient Eligibility HIPAA compliance Medical Documentation Crisis Sensitive Customer Service Customer Support

Leasing Consultant

The Michelson Organization

Jan 2024 - Jan 2025 (1 year)

Managed leasing operations, resident services, renewals, and delinquency tracking using Yardi, Bluemoon, and DocuSign systems. Coordinated tours and inquiries and processed transactions and vendor invoices to support compliant resident experiences and retention.

Yardi Bluemoon Docusign Resident Relations Leasing Operations Renewals Management Transaction Processing Scheduling

Substitute Teacher

Missouri Department of Education (Kelly Services)

Jan 2023 - Jan 2025 (2 years)

Implemented lesson plans and classroom management for classrooms of 30+ students, adapting instruction to diverse learning styles. Maintained attendance, lesson, and student progress records for academic reporting.

Lesson planning Classroom Management Attendance Reporting Scheduling Record keeping

Tenant Relations Administrator

Blackwell Inc.

Jan 2022 - Jan 2023 (1 year)

Served as the primary contact for leasing inquiries and tenant support, coordinating property management administrative workflows. Managed multi-line communications and lease documentation to ensure timely and accurate administrative operations.

Tenant Relations Administrative Operations Customer Service Scheduling Data Entry Conflict Resolution

English Teacher

KB Bridge Private School

Jan 2021 - Jan 2022 (1 year)

Taught ESL students in international classrooms and developed engaging audio-visual learning resources. Used data-driven assessments and individualized support to improve student performance and confidence.

ESL Instruction Curriculum Development Classroom Management Individualized Support Cross Cultural Communication

Financial Auditor

Sonesta ES Hotel Suites

Jan 2020 - Jan 2022 (2 years)

Conducted audits, reconciliations, and financial reporting while supporting front desk and guest operations. Delivered high-level customer service for domestic and international guests in a fast-paced hospitality environment.

Financial Auditing Reconciliations Financial Reporting Guest Service Front Desk Support Compliance Customer Service