At Holy Cross Hospital, I assessed patient needs, coordinated services for safe transitions from hospital care, and helped patients and families navigate stressful situations. I also prepared and submitted appeals to KEPRO and educated Medicare beneficiaries about their healthcare rights.
Across healthcare, social services, resident services, and customer-facing roles, I’ve supported people in urgent and emotionally difficult situations in both Spanish and English. At Golden Peak Properties and Development LLC, I developed an expense tracking system that reduced processing time by 20% while improving data accuracy.
