Open to opportunities

Callie Nicholson

@callienicholson

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Dynamic healthcare professional with expertise in customer service and education.

United States

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to make a meaningful impact.

I am a dynamic and results-driven individual with extensive experience in healthcare and customer service. My background includes roles such as NICU Unit Coordinator and ESL Tutor, where I have excelled in creativity, problem-solving, and team management. I thrive in fast-paced environments and consistently deliver high-quality results, ensuring effective patient care and support for families.

Currently, I am advancing my education while eager to apply my skills in a growing and impactful organization. I have a proven ability to master new skills quickly, and my strong work ethic drives me to achieve excellence in every task. My experience includes managing patient admissions, developing engaging lesson plans for students, and delivering exceptional customer service in various healthcare settings.

Experience

Work history, roles, and key accomplishments

NICU Unit Coordinator

Nationwide Children's Hospital

Jan 2023 - Dec 2025 (2 years 11 months)

Oversee daily unit operations to ensure effective and safe patient care as well as security procedures. Managed patient admissions, transfers, and discharges while ensuring proper documentation and handling of sensitive patient and hospital information. Provided administrative support such as inter-department communication, supply management, and equipment monitoring.

Patient Care Documentation Administrative Support Communication

English as a Second Language (ESL) Tutor

North Linden Elementary School

Jan 2022 - Dec 2024 (2 years 11 months)

Developed and implemented engaging lesson plans to improve English language skills of elementary school students. Created a fun and safe space where students felt comfortable learning and engaging in program activities. Managed student relations and implemented conflict resolution strategies to help students with emotional processing and interpersonal conflicts.

Lesson planning Conflict Resolution Education Communication

Care Coordinator

Quantum Health

Jan 2021 - Dec 2022 (1 year 11 months)

Delivered exceptional customer service to members of various health insurance companies, addressing billing issues, plan information, claims, and medication management. Delegated tasks to other departments and coordinated efforts across company branches to resolve client concerns efficiently. Managed multiple clients simultaneously while communicating with external parties on their behalf to ensur

Customer Service Health Insurance Billing Claims Management Medication Management Client Management Communication

Registered Behavioral Technician

HopeBridge

Jan 2019 - Dec 2021 (2 years 11 months)

Delivered individualized therapy plans to children aged 1–8 with Autism Spectrum Disorder (ASD), as outlined by supervising clinicians. Collected, charted, and presented behavioral and developmental data daily to inform ongoing treatment strategies. Managed daily caregiving responsibilities including meals, hygiene, and structured play to support therapeutic goals.

Data Collection Developmental Data Caregiving

ESL After School Communities Teacher/ Registered Behavioral Technician

Reach Educational Services

Jan 2018 - Dec 2019 (1 year 11 months)

Managed a classroom of 5–6 students with Autism Spectrum Disorder (ASD), implementing individualized behavioral intervention plans. Designed and taught engaging, developmentally appropriate math and English Language Arts curriculum tailored to students' needs. Collected and charted behavioral and academic data daily to track progress and guide instructional strategies, presenting weekly reports to