Open to opportunities

Abigail Ferritto

@abigailferritto

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Detail-oriented administrative professional with extensive healthcare experience.

United States

Message

What I'm looking for

I am looking for a remote role that values strong organizational skills and offers opportunities for growth.

I am a detail-oriented and proactive administrative professional with over five years of experience in healthcare and legal settings. My expertise lies in supporting scheduling, record management, and front-line coordination, ensuring smooth operations and excellent service delivery. I have a strong background in managing provider-facing documentation and onboarding workflows, which has equipped me with the skills necessary to thrive in fast-paced environments.

Throughout my career, I have demonstrated my ability to maintain confidentiality while handling sensitive information. My roles have included managing front desk operations, coordinating healthcare providers' schedules, and facilitating patient interactions. I am passionate about contributing my strong organizational skills and healthcare operations knowledge to a mission-driven team, particularly in a fully remote Provider Coordinator role.

Experience

Work history, roles, and key accomplishments

Patient Care Coordinator

Aesthetic Solutions

Jul 2024 - Present (1 year 1 month)

Managed front desk operations, provided excellent customer service, and handled sensitive information with confidentiality. Maintained and organized employee/patient records, ensuring accuracy and compliance with privacy standards.

Customer Service Records Management Scheduling Credentialing Document Management

Native English Teacher

EPIK/Daegu Metropolitan Office and Education

Feb 2022 - Present (3 years 6 months)

Designed and delivered engaging ESL lesson plans for grades 3-6, enhancing students' English language proficiency. Facilitated interactive English conversations, offering tailored feedback to support linguistic and cognitive development.

ESL Lesson planning Curriculum Development

Patient Service Representative

Forefront Dermatology

Dec 2019 - Present (5 years 8 months)

Coordinated healthcare providers' schedules, optimizing workflow and ensuring timely patient care. Managed front desk operations, facilitating smooth patient check-in and check-out processes while addressing patient inquiries.

Healthcare Coordination Scheduling Insurance Verification

Case Administrative Assistant

U.S Bankruptcy Court Eastern District of N. Carolina

May 2019 - Present (6 years 3 months)

Managed and preserved official bankruptcy case records, ensuring accuracy and compliance with legal standards. Processed critical legal documents and supported court operations, contributing to efficient office workflows.

Records Management Legal Documentation Communication Public Information

Verbatim Hearing Reporter

Stratcomm Inc.

Mar 2018 - Present (7 years 5 months)

Delivered high-quality client service by clearly communicating complex procedures to claimants, demonstrating empathy, patience, and professionalism in a high-stakes legal environment. Maintained and updated hearing records, ensuring accuracy and compliance with legal standards, and efficiently managed the archival and retrieval of case-related audio files.

Client Services Records Management Audio File Management Communication

Education

Degrees, certifications, and relevant coursework

ECPI University

Bachelor of Arts, Organizational Leadership

2021 - 2021

Completed a Bachelor of Arts in Organizational Leadership. This program focused on developing leadership skills and understanding organizational dynamics.