Jillianne Porcher-Wells

Coordinate daily unit operations including intake, patient flow, admissions, visitor control, and urgent interdepartmental communication. Maintain patient records in Epic under strict confidentiality requirements and schedule urgent procedures.

Served as super user during the facility's transition from paper records to electronic documentation on WellSky, supporting staff through the change. Maintained accurate documentation throughout each shift on a small floor team.

Provided patient care support in a medical center setting.

Managed provider correspondence, incoming mail, and documents requiring signature or follow-up. Managed appointment follow-up calls and resolved insurance-coverage issues on patients' behalf.

Provided nursing assistance in a telemetry unit.

Assisted customers weekly with returns, product questions, and general store support. Processed transactions and resolved customer concerns at the front end.

Checked in customer orders, logged garment details and special instructions, and quoted turnaround times. Managed payments and operated the register and scanner-based order system.

Checked in patients, verified insurance coverage, and booked follow-up appointments at a high-volume front desk. Managed late arrivals, interpreter requests, and occasional emergencies with calm, clear communication.

Taught English and basic computer skills to adult learners from a wide range of backgrounds. Built lesson plans and adjusted pacing to individual student needs.

Managed daily operations of a property: reservations, guest correspondence, opening and closing, and contractor scheduling. Resolved double-bookings, guest complaints, and operational problems independently.

Supported a residential program of adolescents working toward reintegration with their families. Held a designated caseload, built individual goal plans, and ran the structured daily schedule.

Bachelor of Arts in Psychology and Sociology from the State University of New York at New Paltz.