Wendi Duarte

Manage LTD claims from intake to determination, implemented action plans to meet metrics and improve decision timeliness, and recommended process improvements; recipient of REACH award for exceptional customer service.

Promoted to Lead after certification; precepted and trained new staff, served as liaison for service recovery, and acted as super user for NextGen and Epic while managing insurance verifications and end-of-day reconciliations.

Handled patient check-in/check-out, prior authorizations and referrals, supported three physicians administratively, and trained front-desk staff while maintaining HIPAA compliance.

Certified K–5 educator who supervised assistant teachers, developed hands-on curriculum aligned to state standards, and conducted weekly staff meetings to manage curriculum and evaluations.

Led Pre-K program, trained and scheduled staff of six, planned age-appropriate curriculum, and documented student progress for evaluations.

Managed office operations including inventory control, account balancing, parts ordering and customer service to support shop operations.

Managed 27 staff across front office, banquet and reservations for a 200-room hotel, oversaw night audit and reconciliations, recruited and trained staff, and exceeded revenue goals over five years.

Implemented systems to track bookings, improved communications and sales volume, trained reservation staff, and managed billing for hotel sales.

Activities and societies: Additional coursework at Granite State College and California College of Science.

Completed a Bachelor of Arts in Business Management with coursework in finance, accounting, marketing, and management.