Ashley Hansen

Navigate multiple computer systems, maintain accurate documentation, and support individuals through complex processes. Research unfamiliar questions and procedures independently to identify accurate information and appropriate next steps.

Assessed customer needs and identified appropriate technology and service solutions. Built, interviewed, trained, and supported a personal team while providing ongoing coaching and troubleshooting support.

Provided professional guest service, assessed individual needs, and resolved concerns in a fast-paced environment. Demonstrated initiative and reliability, received multiple performance recognitions, and progressed into additional responsibilities.

Provided administrative, patient-service, and technical support in a professional optometric environment. Operated specialized diagnostic equipment, including autorefractive equipment and non-contact tonometry, to obtain preliminary measurements.

Transitioned into optical laboratory responsibilities after demonstrating the ability to learn specialized technical processes. Operated laboratory equipment and completed detailed work requiring accuracy and adherence to quality standards.

Provided accurate information and personalized recommendations to a diverse range of visitors. Identified an opportunity to improve sales of Toronto attraction passes, developed an effective approach, and taught coworkers how to promote them.

Completed high school education at SCITS in Sarnia, Ontario.

Completed coursework in Financial Services Education through Primerica.