At Betway Africa, I built and maintained relationships with high-value clients, providing personalized service for VIP clients. I also handled escalations and special requests to support customer satisfaction and retention.
I developed and implemented strategies to engage and retain valuable clients, and conducted weekly reporting on retention, promotions, churn, and campaign impact. By building strong relationships with high-value clients and providing value-driven hosting experiences, I increased month-on-month active players.
As a Contact Centre Agent at Betway Africa, I addressed customer issues through chats and emails, resolved concerns and technical issues, and assisted with account updates and betting inquiries. I also tested network accessibility via CRM and connex.
At MTN Zambia, I supported customers, trained new employees, evaluated data, and maintained service records and follow-ups. Earlier, as a Data Entry Clerk, I validated MTN mobile numbers, shared product and service updates, and entered customer feedback data.
