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Ashlesha Jajirwar

@ashleshajajirwar

Technical Support Engineer at ONEXTEL who troubleshoots APIs, networking, and application incidents for enterprise clients.

India

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What I'm looking for

I'm seeking an entry-level Technical Support Engineer position in a cutting-edge, competitive industry and challenging work environment where I can contribute my skills to the organization's growth and build my professional career.

At ONEXTEL, I provided L2/L3 technical support to enterprise clients, resolving application, infrastructure, and communication platform issues within defined SLA timelines.

I supported API integrations by validating requests and responses, troubleshooting authentication, and debugging callbacks and webhooks. I also tested endpoints with Postman and cURL.

At Bharti Airtel, I handled Airtel IQ faults across Voice, SMS, and WhatsApp services for enterprise customers, and supported users with virtual number and campaign-related issues.

At HCL Tech, I supported One Remit products, monitored logs and APIs, and resolved user issues through call and email. I also worked as a Quality Analyst, managing QA investigations, audits, and reporting.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Onextel

Jan 2025 - Aug 2026 (1 year 7 months)

Provided L2/L3 technical support to enterprise clients for application, infrastructure, and communication platform-related issues, ensuring timely resolution within defined SLA timelines. Supported clients with API integration, troubleshooting, and log analysis using Kibana and internal monitoring tools.

Technical Support Engineer

Bharti Airtel

Nov 2023 - Jan 2025 (1 year 2 months)

Handled Airtel IQ faults for Voice, SMS, and WhatsApp services for enterprise customers. Used Postman for URL whitelisting and Freshdesk ticketing, and managed Active Directory administration.

Postman Homer Freshdesk Active Directory Troubleshooting Incident Management Fault Analysis GPO

Quality Analyst

HCL Tech

Aug 2023 - Nov 2023 (3 months)

Managed QA activities including investigations, training, audits, and reporting. Compiled product test reports and conducted QA meetings.

QA Data Analysis Reporting Audit

Service Desk Engineer

HCL Tech

Mar 2022 - Jul 2023 (1 year 4 months)

Resolved user issues via call and email using LogMeIn and SCCM, and provided 24/7 support for One Remit products. Worked on ticketing tools such as ServiceNow and BMC Remedy 9.0.