At Dataverse, I investigate customer issues with an enterprise AI/API-based platform, including application behavior, APIs, configuration, and authentication. I use REST APIs, Postman, and JSON to troubleshoot integration issues and reproduce problems.
I document technical findings for Engineering and Product teams, perform root cause analysis, and escalate reproducible defects with supporting details. I also create troubleshooting guidance and communicate findings to customers and internal stakeholders.
Previously, at Concentrix, I supported enterprise users with hardware, software, networking, and cloud-related incidents. I used tools including ServiceNow, Jira, Zendesk, Freshdesk, and Postman to investigate issues, analyze logs, and document troubleshooting steps.
