Open to opportunities

Ashleigh Alaway

@ashleighalaway

Message

Front-of-house professional delivering exceptional client-facing experiences at corporate headquarters.

United Kingdom

Message

What I'm looking for

I seek a client-facing role in a professional, fast-paced organisation where I can deliver excellent visitor experiences, support stakeholder needs, and grow in reception, administrative or digital marketing responsibilities.

I am a front-of-house professional with experience representing brand standards at a global corporate headquarters and supporting high-profile, international clients. I deliver high-quality client support, collaborate with reception teams on check-ins and front-of-house systems, and adapt quickly in fast-paced, client-facing environments.

I have additional experience in digital marketing, social media content creation, and education, having supported a social media team, designed promotional materials, and delivered tailored English lessons. I bring strong stakeholder communication, administrative coordination, and a commitment to professional presentation and service.

Experience

Work history, roles, and key accomplishments

Current

Meet and Greet Coordinator

Current

HSBC

Jul 2023 - Present (2 years 7 months)

Serve as first point of contact at HSBC Global Headquarters, representing brand standards to senior stakeholders and international clients and delivering high-quality client support. Collaborate with reception teams on check-ins and front-of-house systems and supported social media and banking operations through shadowing.

Client Services Reception Systems Microsoft Office Social Media

English Tutor

Yes I Care

Mar 2022 - Nov 2023 (1 year 8 months)

Designed and delivered tailored English lessons for primary school children, coordinated lesson schedules, and maintained regular communication with parents to support learning outcomes. Managed remote tutoring sessions and adapted materials for individual needs.

Lesson planning Communication Remote Teaching Parent Coordination English Language Curriculum Adaptation Time Management

Digital Marketing Assistant

Yes I Care

Jan 2022 - Jun 2022 (5 months)

Managed social media content planning, creation, and scheduling and designed flyers, adverts, and infographics to increase brand reach. Improved digital engagement through consistent content and visual assets.

Social Media Content Planning Canva Graphic Design Scheduling Digital Engagement Copywriting Campaigns

Shop Assistant

Tenovus Cancer Care

Jan 2019 - Aug 2021 (2 years 7 months)

Provided friendly customer service, handled cash transactions, and supported stock management and general store operations to maintain smooth charity shop functioning. Contributed to a welcoming retail environment.

Customer Service Cash Handling Stock Management Retail Operations Merchandising Point of Sale Inventory

Sales Associate

Timberland

Nov 2017 - Dec 2017 (1 month)

Assisted with stock control, merchandise replenishment, and delivered high-quality customer service during busy holiday trading periods. Supported sales targets through effective floor assistance.

Stock Control Merchandising Customer Service Cash Handling Visual Merchandising Sales Support Inventory

Ballot Counter

Cardiff City Council

Jun 2016 - Jun 2017 (1 year)

Accurately counted votes as part of teams during the EU Referendum and General Election, ensuring integrity and precision in ballot processing. Followed strict procedures and maintained confidentiality.

Teamwork Attention To Detail Confidentiality Time Management

Waitress

Terranova

May 2015 - Sep 2015 (4 months)

Delivered table service, handled cash transactions, and maintained a clean and welcoming dining environment during part-time shifts. Ensured positive guest experiences through attentive service.

Customer Service Cash Handling Time Management Teamwork Hospitality

Laboratory Assistant

Media for Mycobacteria

Jan 2014 - May 2015 (1 year 4 months)

Assisted in the production of diagnostic media for tuberculosis diagnosis, maintaining high standards of health, safety, and quality control in a laboratory environment. Supported lab workflows and quality procedures.

Quality Control Health and Safety Media Preparation Attention To Detail Documentation