Open to opportunities

Anthony Ayala

@anthonyayala

Message

I am a results-driven retail operations leader with 15 years boosting sales, reducing loss, and optimizing teams.

United States

Message

What I'm looking for

I am seeking a senior retail operations or director-level role where I can lead teams, improve operational efficiency, reduce shrink, manage P&L, and drive measurable revenue growth in a collaborative culture.

I am a hardworking, self-motivated retail operations leader with 15 years of experience optimizing sales operations, elevating client service, and improving core business functions. I deliver measurable results through critical thinking, grit, and adaptability.

I have driven substantial performance gains across multiple brands — increasing store sales 17% within three months, improving sales year-over-year despite reduced traffic, and reducing inventory loss from .25% to .10% while earning regional and North America awards. I have led teams from frontline stores to regional operations, managed budgets and P&L, negotiated vendor contracts to save tens of thousands annually, and supported e-commerce growth into multimillion-dollar revenue.

I lead through coaching, process improvement and cross-functional collaboration, implementing tools like Salesforce and Floor Planner to boost productivity and KPI performance. I am focused on building high-performing teams, enforcing loss-prevention standards, and executing facilities and project initiatives that support scalable retail operations.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Scan Design

Sep 2023 - Present (1 year 11 months)

Raised store sales 17% within the first three months and grew 2024 sales 8% year-over-year despite a 21% drop in traffic; manage an 8-designer and 2-support staff team while overseeing P&L, inventory, and store operations.

Sales Management Team Leadership Salesforce Inventory Control P&L management Client Services Event Marketing

Associate Director of Operations

Chanel

Apr 2019 - May 2022 (3 years 1 month)

Reduced inventory loss from 0.25% to 0.10% over two years and drove operations to exceed sales by +15% in 2020 and +17% in 2021, generating $14.5M in incremental revenue while managing a 65-person team and overseeing audits and loss prevention.

Inventory Management Loss Prevention Compliance Team Leadership Facilities Management

Director of Operations and Facilities

Kleinfeld Bridal

May 2018 - Apr 2019 (11 months)

Managed a 40,000 sq ft flagship, renegotiated vendor pricing to save over $30k in six months, and supported initiatives that helped generate $40M in sales, exceeding targets by 15% while leading facilities, payroll, and a major sales floor expansion project.

Facilities Management Project Management Payroll Inventory Control Compliance

Regional Operations Manager

Bally

May 2016 - May 2018 (2 years)

Managed operations for 18 stores and a $21.6M budget, reduced regional inventory loss from 0.43% to 0.17%, cut costs by $240k, and led e-commerce first-year sales to $7.3M, beating forecasts by 46%.

Store Opening Regional Management Budgeting Supply Chain Loss Prevention E Commerce Operations SOP Development

Operations Manager

Michael Kors

Aug 2010 - May 2016 (5 years 9 months)

Led loss prevention and operations standards across 214 outlet stores, achieved a 94% loss prevention audit score, held best inventory loss results for four consecutive years, and managed payroll and staffing for 125 employees.

Store Opening Loss Prevention Training Analytics Payroll Management Compliance