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Ashish Kuttappa

@ashishkuttappa

Supply Chain & 3PL Operations Specialist at SPHYRNA SOFTWARE LLP, who set up a UK warehouse and improved delivery turnaround.

India

Message

At SPHYRNA SOFTWARE LLP, supporting SRAM LLC, I oversee 3PL operations across regional warehouses in the US/Canada, UK/EU, and Australia. I manage fulfilment of 150–200 orders a day, covering inventory, Shopify routing, shipments, and exceptions.

I led the UK warehouse setup, migrating 20 SKUs and establishing 20 new SKUs for the operation. Fulfilment improvements I drove contributed to reducing UK delivery turnaround from 5–7 days to 2–3 days.

Earlier at SPHYRNA SOFTWARE LLP, supporting HAMMERHEAD, I coordinated the transition from Return Magic to Loop Returns and helped standardize reverse-logistics workflows. I also coordinated product movement, warranty replacements, and fulfilment issue resolution across customer, warehouse, and internal teams.

Before that, I worked in technical support and systems roles at IBM India Pvt. Ltd, Dell International Pvt. Ltd, and Ness Technologies India Pvt. Ltd. I’m a Certified Supply Chain Foundation (CSCF) professional.

Experience

Work history, roles, and key accomplishments

Current

Supply Chain & 3PL Operations Specialist

Current

Sphyrna Software LLP

Jul 2025 - Present (1 year 3 months)

Owned 3PL operations across 4 regional warehouses in US/Canada, UK/EU and Australia, supporting 50+ SKUs per warehouse. Oversaw fulfilment of 150–200 orders/day within a 24-hour turnaround, covering inventory, Shopify routing, shipments and exceptions.

3PL Operations Warehouse operations Inventory Management Order Fulfilment Logistics Operations Reverse Logistics Inbound Outbound Operations SKU Management Process Improvement Root Cause Analysis Cross functional Team Coordination Shopify Geodis (Logistics SCM System)DHL UPS Excel Loop Returns

Customer Experience Manager

Sphyrna Software LLP

Oct 2021 - Jun 2025 (3 years 8 months)

Drove root-cause resolution for recurring fulfilment and delivery issues across cross-functional teams. Spearheaded change management and stakeholder management to execute the Return Magic to Loop Returns transition and standardize reverse-logistics workflows.

Root Cause Analysis Change Management Stakeholder Management Reverse Logistics Returns Management Loop Returns Cross functional Team Coordination Operations Management Fulfilment

Senior Customer Experience Engineer

Sphyrna Software LLP

Oct 2018 - Sep 2021 (2 years 11 months)

Coordinated shipments, returns, replacements and fulfilment exceptions across customer, warehouse and internal teams. Investigated recurring operational and fulfilment issues, supporting root-cause analysis and resolution across Hammerhead products.

Shipment Coordination Returns Management Fulfilment Root Cause Analysis Customer Experience Operations Support