Open to opportunities

Ashieke Davis Rhodes

@ashiekedavisrhodes

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Medication Technician and customer service professional focused on HIPAA-compliant, patient-centered care.

United States

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What I'm looking for

I’m looking for a role where I can provide HIPAA-compliant, patient-centered care, document accurately, and collaborate with healthcare teams. I value clear processes, supportive communication, and opportunities to grow within clinical and service operations.

I’m a Medication Technician delivering high-quality, person-centered care while administering medications in compliance with physician orders, state regulations, and facility guidelines. I take pride in accurate documentation and in promptly reporting adverse reactions or changes in residents’ conditions.

Before moving fully into medication management, I built a strong foundation in customer support and healthcare service. As a Customer Support Associate, I assisted Amazon clients with inquiries, order processing, and returns using CRM tools, while tracking shipments and ensuring timely issue resolution.

At Humana Dental Insurance, I processed dental insurance claims, verified coverage, and resolved member questions about benefits, claims, and payments. I maintained accurate records while adhering to HIPAA compliance, and supported providers with billing questions and authorization requests.

I also bring a caregiving and operations mindset from years of elderly care, plus a creative, analytical side from remote marketing work. At FamPac Wellness Center, I developed digital marketing campaigns, managed social media content, conducted market research, and tracked performance metrics to optimize strategies.

Experience

Work history, roles, and key accomplishments

Current

Medication Technician

Current

Columbia Place Assisted Living

Aug 2025 - Present (7 months)

Administers medications to residents in compliance with physician orders, state regulations, and facility guidelines. Documents medication administration accurately and promptly reports adverse reactions, collaborating with nurses and caregivers to deliver person-centered care in accordance with HIPAA and facility policies.

HIPAA compliance Collaborative Care

Marketing Assistant

FamPac Wellness Center

Aug 2024 - Mar 2025 (7 months)

Developed and executed digital marketing campaigns, managing social media content. Conducted market research, designed promotional materials, and tracked performance metrics to optimize strategies.

Social Media Content Digital Marketing Market Research Marketing Design Performance Tracking Campaign Optimization Remote Collaboration

Caregiver

My Happy Place LLC

Jan 2020 - Feb 2023 (3 years 1 month)

Provided compassionate elderly care in a safe, supportive environment. Facilitated recreational activities, assisted with meals and light housekeeping, and updated families on client well-being.

Elder Care Light Housekeeping

Customer Service Representative

Humana Dental Insurance

Jun 2018 - Jan 2020 (1 year 7 months)

Processed dental insurance claims and verified member coverage. Resolved inquiries about benefits, claims, and payments while maintaining accurate records in line with HIPAA compliance standards.

Claims Processing Customer Service Benefits Administration HIPAA compliance Records Management Billing Support

Customer Support Associate

Conduent Business Process Services

Sep 2016 - Jan 2018 (1 year 4 months)

Assisted Amazon clients with inquiries, order processing, and returns via CRM tools. Tracked shipments, logged interactions, and ensured timely issue resolution while meeting performance targets.

Customer Support Order Processing Returns Management Shipment Tracking Case Documentation performance reporting