Open to opportunities

Asia Shelby

@asiashelby

Detail-oriented healthcare support professional skilled in EHR documentation, patient coordination, and privacy-compliant workflows.

United States

Message

What I'm looking for

I’m looking for an administrative or Health Information role supporting clinical teams, patient access, and electronic medical record systems, where I can apply EHR documentation skills, HIPAA-compliant workflows, and data accuracy to keep care moving smoothly.

I’m a detail-oriented healthcare support professional with experience in medical documentation, patient coordination, and high-volume administrative environments. I focus on data accuracy, clear workflow support, and privacy-compliant handling of patient information.

In my most recent role as a Medication Technician, I maintained accurate electronic medication and patient records in compliance with state regulations, documented updates, and communicated patient information across care teams. I supported daily workflow coordination and shift transitions while ensuring timely charting and documentation accuracy for patient safety.

Earlier, I built strong operational and customer-facing capabilities as a Customer Service Associate, Call Center Agent, and PSE Mail Processing Clerk, consistently maintaining accurate records and resolving requests efficiently. I’ve also completed Health Data & Electronic Health Record Foundations training covering EHR workflows & documentation standards, HIPAA fundamentals, patient portals, healthcare data quality & reporting, and interoperability basics (HL7/FHIR).

Experience

Work history, roles, and key accomplishments

Medication Technician

Aiken, SC

Apr 2024 - Sep 2025 (1 year 5 months)

Maintained accurate electronic medication and patient records in compliance with state regulations, documenting updates and communicating information across care teams. Ensured timely charting and documentation accuracy to support patient safety and daily workflow transitions.

Electronic Health Records (EHR)Medical Documentation Patient Care Coordination Charted

PSE Mail Processing Clerk

USPS

Oct 2023 - Jan 2024 (3 months)

Managed high-volume mail processing while maintaining operational accuracy and following strict compliance and documentation procedures. Assisted customers and handled administrative counter requests.

Administrative Support Compliance Documentation Record keeping

Customer Service Associate

Home Depot

Apr 2015 - Aug 2023 (8 years 4 months)

Processed high-volume transactions, returns, and service requests while maintaining accurate customer data and resolving issues efficiently. Coordinated with departments to support smooth service operations.

Customer Service Returns Processing Data Entry

Call Center Agent

Convergent

May 2018 - Feb 2019 (9 months)

Handled inbound and outbound calls, managed account updates, and entered/maintained accurate data in internal systems. Resolved billing and service concerns efficiently through clear customer communication.

Call Center Operations Outbound Calling Account Updates Data Entry Customer Service Internal Systems Communication

Education

Degrees, certifications, and relevant coursework

Aiken High School

High School Diploma, High School

Earned a High School Diploma from Aiken High School.

Udemy

Health Data & Electronic Health Records (EHR) Foundations, Health Data & EHR

2026 -

Activities and societies: Topics included EHR workflows and documentation standards, patient privacy fundamentals, patient portals and engagement tools, healthcare data quality & reporting, and interoperability basics (HL7/FHIR).

Completed Health Data & Electronic Health Records (EHR) Foundations training focused on healthcare data and EHR workflows.