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Pasindu Dilshan

@pasindudilshan

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IT support specialist dedicated to enhancing user experience and security.

Sri Lanka

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What I'm looking for

I seek a dynamic work environment that fosters growth, collaboration, and innovation in IT support.

I am an IT support specialist with a strong foundation in network administration and security technologies. Currently, I work at MAS Intimates Pvt Ltd, where I provide technical support, resolve hardware and software issues, and ensure compliance with IT policies. My role involves performing system maintenance, managing IT inventory, and collaborating with teams to enhance user experience.

Previously, I interned at MAS Bodyline Pvt Ltd, where I supported end-users, configured new devices, and maintained network integrity. My experience as a demonstrator at the Vocational Training Centre further honed my skills in managing LAN connectivity and coordinating practical sessions. I am passionate about leveraging technology to improve operational efficiency and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

MAS Intimates Pvt Ltd.

Jul 2024 - Present (1 year)

Provided technical support, resolving hardware, software, and connectivity issues. Performed system maintenance, updates, backups, and managed IT inventory. Configured and deployed devices using Windows Autopilot and Microsoft Intune.

Technical Support Connectivity Issues Maintenance Autopilot Microsoft Intune

Intern IT Support

MAS Bodyline Pvt Ltd.

Feb 2024 - Jun 2024 (4 months)

Provided support for end-users in a professional environment and helped set up and configure new computers and peripheral devices. Monitored and responded to helpdesk tickets, maintaining accurate records of issues and resolutions. Performed data backup and recovery operations, ensuring data integrity and availability.

Computer Setup Peripheral Configuration Data Backup data recovery Software Training

Demonstrator

Vocational Training Centre

Aug 2018 - Feb 2019 (6 months)

Repaired and maintained student and center computers, and managed LAN connectivity issues and upgrades. Coordinated student practical sessions and maintained MCSA Computer Lab setup and documentation.

LAN Connectivity MCSA Technical Documentation Practical Session Coordination

Education

Degrees, certifications, and relevant coursework

South Eastern University of Sri Lanka

BICT (Hons), Network & Security Technologies

Grade: Second Class Upper Division

Completed a Bachelor of Information and Communication Technology with a focus on Network & Security Technologies, achieving Second Class Upper Division honors. Gained in-depth knowledge and practical skills in network administration, cybersecurity, and related IT fields.

Taxila Central College – Horana, Sri Lanka

Advanced Level Examination, Technology Stream

Successfully completed the Advanced Level Examination in the Technology Stream. This foundational education provided a strong base in technological concepts and prepared for further studies in IT and related fields.