Open to opportunities

Asha C Devi

@ashacdevi

Director of Program Management, building governance frameworks and delivering measurable operations excellence through transformations.

India

Message

What I'm looking for

I’m looking to lead PMO and transformation programs where governance, change management, and measurable operational outcomes matter—especially in Director roles (PMO, Delivery Excellence, Business Operations, CoE, and Transition/Transformation) across GCC, consulting, technology services, BFSI, and BPO.

I’m a senior operations and program leader with 15+ years of experience building governance frameworks and running enterprise-scale transformations across global, matrixed organizations. I’m especially known for end-to-end Post-Merger Integration leadership (Sykes–Sitel) with zero client escalations, plus program portfolio governance across concurrent multi-geography workstreams.

I bring deep expertise in PMO, CoE design, process standardization, and change management—paired with strong executive presence. In my current role at Foundever (formerly Sitel Group), I led a major platform migration by upskilling 60+ team members across four global locations, maintained SLA compliance using Jira and MS Project, and delivered measurable cost synergies by eliminating post-merger redundancies. I also sustain team engagement through DEI and employee wellbeing initiatives, hold a 100% manager satisfaction rating for eight consecutive years, and achieved a 100% leadership conversion rate by developing 7 of 7 direct reports into leadership roles.

Experience

Work history, roles, and key accomplishments

Senior Manager, Operations Governance

Foundever

Apr 2022 - Jan 2026 (3 years 9 months)

Led end-to-end post-merger integration of Sykes and Sitel, coordinating HR, Finance, Operations, and Technology workstreams to achieve service continuity with zero client escalations. Owned program governance across a multi-client global portfolio, including roadmaps, milestone tracking, risk registers, and executive reporting.

Post Merger Integration Program Governance Jira Risk Register Executive Reporting QBRs Change Management Workforce Planning Process Improvement Cost Synergies DEI Succession Planning Leadership Coaching

Manager, Operations & Delivery

Foundever

Feb 2016 - Apr 2022 (6 years 2 months)

Directed two global analyst teams for end-to-end service delivery, managing account performance, client reporting, and service quality across a multi-account portfolio. Designed SOPs and re-engineered KRA/KPI frameworks to standardize delivery and improve executive-level decision intelligence.

Service quality SOPs Onboarding Executive Reporting Continuous Improvement Leadership Development

Workload Manager, Server Support

IBM India Pvt. Ltd.

Sep 2012 - Feb 2016 (3 years 5 months)

Built a resource allocation model to achieve zero bench time and zero declined resource requests through proactive capacity forecasting. Led execution of 1,600 technical changes while maintaining ITIL-aligned scheduling, risk management, and stakeholder communication for SLA compliance.

Resource Allocation capacity management Bench Management ITIL Scheduling Risk Management Stakeholder Communication SLA

Project Coordinator, Change Management

IBM India Pvt. Ltd.

May 2012 - Sep 2012 (4 months)

Coordinated 300+ complex technical changes, maintaining a deferment rate below 2% through rigorous pre-change validation and stakeholder alignment. Delivered changes with 100% success rate during the period.

Change Management

Capability Development Trainer

IBM India Pvt. Ltd.

Aug 2009 - May 2012 (2 years 9 months)

Designed and delivered enterprise-wide training programs in communication excellence and customer experience for a 700-member division. Developed curricula, facilitated cohort-based learning, and measured training effectiveness using instructional design and adult learning approaches.

Training Delivery Customer Experience Curriculum Development Instructional Design Adult Learning Training Effectiveness

PMO Analyst, Operations Reporting

IBM India Pvt. Ltd.

Aug 2009 - May 2012 (2 years 9 months)

Owned operational reporting for a 700-member technology division across 14 teams, producing executive dashboards to drive performance visibility. Led audit readiness and compliance initiatives at division scale by establishing reporting standards and governance hygiene.

Operational Reporting Audit Readiness Compliance Governance PMO Operational Governance

Operations Executive

Hutchison Essar

Early-career operations executive role supporting service operations and customer engagement across enterprise environments.

Service Operations Customer Engagement

Processing Executive

HSBC

Early-career processing operations role supporting customer engagement and service operations in enterprise environments.

Customer Engagement Service Operations

Senior Executive, Quality

Apollo Health Street

Early-career quality-focused executive role contributing to quality management and service operations in enterprise settings.

Quality Management Service Operations Customer Engagement

Vendor Trainer, Mind Trainers

Mind Trainers

Early-career vendor training role supporting training delivery, quality management, customer engagement, and service operations across enterprise environments.

Training Delivery Quality Management Customer Engagement Service Operations

Vendor Trainer, ValueStream

ValueStream Inc.

Early-career vendor training role supporting training delivery, quality management, customer engagement, and service operations across enterprise environments.

Training Delivery Quality Management Customer Engagement Service Operations