At DotWalk, I design enterprise ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other platform areas. I define architecture, governance, integration strategy, security models, and technical standards.
I build enterprise applications with App Engine Studio, Flow Designer, IntegrationHub, Service Portal, and UI Builder. I also engineer integrations with Azure, Microsoft Graph API, Azure AD, Okta, SAP, Oracle, Salesforce, Workday, and Jira.
At DotWalk, I design AI-driven solutions using Now Assist, AI Agent Studio, Virtual Agent, AI Search, OpenAI, Azure OpenAI, and RAG to improve self-service and speed up resolution.
Previously, as Senior ServiceNow Technical Lead at Optimum CS (Optimum Consultancy Services), I led enterprise development and guided developers on coding standards, security, and scalability. My earlier work at Groundswell and Bridgeview Partners covered ServiceNow applications, integrations, workflow automation, and platform support.
