Open to opportunities

Asad Ashfaq

@asadashfaq

Message

Customer service expert with strong problem-solving and communication skills.

Pakistan

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with experience in both voice and non-voice support. My journey began at IBEX International, where I worked as a Customer Service Executive (CSE) for Careem in the UAE, providing exceptional support through various channels. I pride myself on my ability to adapt to different customer needs and deliver solutions effectively.

During my time at IBEX Pakistan, I contributed to the Jazz Cash campaign, where I honed my skills in customer engagement and support. My role involved handling inquiries and resolving issues, which further developed my problem-solving abilities. I am passionate about creating positive customer experiences and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

IBEX International

Jan 2024 - Present (1 year 7 months)

Provided voice and non-voice email support for Careem MOT UAE. Handled customer inquiries and resolved issues efficiently.

Customer Service Email Support Problem Solving Communication CRM Software

Customer Service Executive

IBEX Pakistan

Jan 2022 - Jan 2024 (2 years)

Worked as a Customer Service Executive for the Jazz Cash campaign, providing support for one year. Transferred to Jazz Outbound, where I worked for six months, followed by a year as a voice and non-voice CSE for Careem MOP Pakistan.

Customer Service Outbound Calling Email Support Problem Solving Communication CRM Software Jazz Cash Careem MOP

Booking Office Machine Operator

Orange Line Metro Train

Jan 2021 - Jan 2022 (1 year)

Operated booking office machines, ensuring smooth ticket sales and customer transactions. Managed daily operations of the booking counter.

Machine Operation Customer Service Problem Solving Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Concordia College

ICS, Computer Science

2017 - 2020

Completed Intermediate in Computer Science (ICS) at Concordia College, focusing on foundational computer science principles and related subjects. This program provided a strong academic base for further studies.

Unique Group of Institutions

Matriculation, General Studies

2015 - 2017

Achieved Matriculation from Unique Group of Institutions under Bise Lahore, completing secondary education. This period involved comprehensive studies across various subjects, preparing for higher education.