Open to opportunities

Arun Subramanian

@arunsubramanian

Message

Customer support specialist with IT diploma and hands-on technical troubleshooting experience.

India

Message

What I'm looking for

I seek a customer-facing IT support role where I can apply troubleshooting, SQL and hardware skills, grow technically, and work within a collaborative team; willing to relocate.

I am an IT diploma holder with three years of hands-on experience in customer support, order processing, and data entry. I resolve customer issues via phone, email and remote access tools, focusing on timely, practical solutions.

I have performed software installation work for banking environments and have one year each of SQL and hardware technician experience. My background includes processing orders, data entry, and coordinating with development teams to implement fixes.

I communicate effectively in Tamil and English (written and spoken) and speak Hindi, and I am willing to relocate for the right opportunity. I am driven to grow my technical skills and contribute to a collaborative support or IT operations team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Botree Software International Pvt Ltd

Jan 2022 - Present (3 years 7 months)

Provided customer support via phone and email and resolved technical issues through remote sessions using TeamViewer, coordinating with internal teams to restore service.

Customer Service Troubleshooting Email Support Phone Support Ticketing Communication Team Coordination

Order Processing Executive

Nittany Creative Solutions

Jan 2017 - Jan 2019 (2 years)

Processed customer orders by collecting and entering data into company software and coordinated with fulfillment/development teams to ensure accurate order execution.