Open to opportunities

Arun Nayak

@arunnayak1

Message

Customer support chat associate delivering technical help and high-quality service in high-volume environments.

India

Message

What I'm looking for

I’m looking for a customer support role where I can deliver live chat assistance with strong technical troubleshooting, maintain service quality in high-volume situations, and handle incident escalation while improving customer experience.

I’m a Professional Chat Support Associate with over 1 year of experience providing high-quality customer experience and technical assistance. I handle live chat support in high-volume environments while maintaining rigorous service quality and effective incident escalation.

In recent roles, I’ve supported customers through WhatsApp and Wati customer support systems, troubleshooting technical inquiries and resolving software-related subscription and billing issues. I also document user feedback and ticket-generation processes to improve service quality and strengthen support feedback loops.

Beyond support, I’ve coordinated delivery operations with a focus on accuracy and clear customer communication, and worked on merchant onboarding and customer relationship activities in the fintech sector. I bring strong technical aptitude, multitasking, and collaboration skills to diagnose pain points, communicate clearly, and drive cross-selling and upselling opportunities.

Experience

Work history, roles, and key accomplishments

Lending Merchant Officer

Paytm

Apr 2026 - Jun 2026 (2 months)

Managed merchant onboarding and customer relationship activities for the fintech lending/payment operations. Responded to complex inquiries, supported technical troubleshooting for merchant communication platforms, and documented field feedback to improve service quality.

Merchant Onboarding Customer Relationship Management Technical Troubleshooting Service quality Documentation Incident Escalation Upselling Loan Operations Payments Operations Customer Experience

Delivery Associate

DMart

Nov 2024 - Apr 2026 (1 year 5 months)

Handled high-volume delivery operations with a focus on customer coordination and accuracy. Optimized route logistics for timely order delivery and managed delivery-related customer inquiries while documenting delivery trends for service improvements.

Delivery Operations High Volume Route Management Delivery Written Communication Customer Service Multitasking

Customer Support Associate

Pync

Oct 2024 - Nov 2024 (1 month)

Provided live chat customer support for customer queries using WhatsApp and Wati support systems. Troubleshot technical issues for vehicle washing subscription plans, escalated complex billing incidents, and documented ticketing/user feedback processes.