PBParag Bhagat
@paragbhagat
Customer and Technical Support Associate focused on fast, empathetic issue resolution.
IndiaWhat I'm looking for
I am a dedicated Customer & Technical Support Associate with hands-on experience providing multi-channel support for SaaS platforms and payments processes. I excel at diagnosing and resolving audio/video, networking, and integration issues while keeping customer satisfaction as my top priority.
My experience includes real-time technical support, product demonstrations, merchant support for payment processing, and driver support for delivery platforms. I collaborate closely with engineering and product teams to escalate and resolve complex technical problems and contribute to knowledge-base documentation and process improvements.
I bring strong communication skills, empathy, and the ability to simplify technical concepts for non-technical users, thriving in fast-paced environments while maintaining compliance with data security standards and industry best practices.
Experience
Work history, roles, and key accomplishments
AIProvided real-time technical support across chat, email, and in-house support lounge, troubleshooting audio/video, networking, integrations and event setup; collaborated with engineering/product teams and conducted product demonstrations to reduce resolution time and improve customer onboarding.
Customer Support Associate
Teleperformance
Oct 2021 - Jan 2023 (1 year 3 months)
Supported merchants on transaction processing, payment failures, refunds and chargebacks for the Mastercard process; assisted with POS and gateway setup, guided on compliance and fraud prevention, and handled inquiries via phone, email and chat to ensure policy adherence.
Team Mate
TaskUs
Sep 2020 - Apr 2021 (7 months)
Provided remote support to Doordash Dashers for order queries, app troubleshooting, payments and account onboarding; documented interactions and contributed to the knowledge base to improve process efficiency and compliance.
Education
Degrees, certifications, and relevant coursework
Maharishi Mahesh Yogi Vishwa Vidhyalaya
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (B.Com) program, finishing in December 2021.
Satya Sai Vidhya Mandir
12th Grade, Higher Secondary Education
2016 - 2017
Completed 12th grade at Satya Sai Vidhya Mandir under M.P. Board in 2016–2017.
St. Joseph's School
10th Grade, Secondary Education
2013 - 2014
Completed 10th grade at St. Joseph's School under CBSE board in 2013–2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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