Arunkumar Malyala

I’m a ServiceNow Developer with 6.4 years of IT experience and 4.8+ years of hands-on expertise across ITSM, Service Catalog, CMDB, GRC, IRM, HRSD, and ITOM. I focus on building scalable ServiceNow architectures and end-to-end workflow automation that improves how teams deliver and manage services.

In my recent engagement with LTIMindtree, I developed solutions across ITSM and HRSD, delivering enhancements and defect fixes within a 6-month engagement. I configured workflows and catalog items and partnered with business and technical stakeholders in Agile sprints to translate requirements into production-ready ServiceNow configurations.

Across nearly 6 years at Accenture, I delivered ServiceNow development and administration support for enterprise clients across ITSM, GRC, HRSD, CMDB, and ITOM. I built scripts, business rules, workflows, integrations, and catalog solutions, while handling production issue resolution and platform enhancements with strong documentation and release discipline.

My project work spans ITSM module customization (Incident, Change, Request, Task), GRC/ERM implementations with automated compliance notifications and risk workflows, and custom application development using ServiceNow App Engine. I’m especially effective at Flow Designer, Glide APIs, REST/SOAP integrations, debugging, and performance tuning—always with a practical eye on security, governance, and measurable operational improvement.