I’m looking for a remote role where I can grow professionally while using my experience in customer service, operations, and hospitality. I value organized teams, good communication, and opportunities to learn, contribute, and create positive customer experiences in fast-paced environments.
Jhoan Lopez
@jhoanlopez
Customer service professional with 5+ years of experience in hospitality, operations, and delivering high-quality client support.
What I'm looking for
Customer service and operations professional with 5+ years of experience in hospitality, guest relations, and team coordination. I started my career in the hotel industry and grew into a Front Desk Supervisor role at InterContinental Cartagena, where I developed strong communication, leadership, and problem-solving skills.
I also manage short-term rental properties, handling guest communication, daily operations, scheduling, and service quality. I enjoy working in fast-paced environments, helping people, and creating positive customer experiences. I’m interested in remote opportunities related to customer support, operations, and client success.
Experience
Work history, roles, and key accomplishments
Front Desk Supervisor
Hotel Intercontinental Cartagena
Dec 2023 - Dec 2025 (2 years)
Provide high-profile customer service and oversee front-desk operations, ensuring effective internal and external communication. Lead team members and resolve operational issues to support exceptional service standards.
Receptionist
Hotel Intercontinental Cartagena
Dec 2022 - Dec 2023 (1 year)
Delivered organized, proactive guest service while coordinating day-to-day communication with internal teams to support smooth operations. Applied strong problem-solving and decision-making to maintain service quality.
Telephone Operator
Hotel Intercontinental Cartagena
Jun 2022 - Dec 2022 (6 months)
Managed external and internal communications by telephone, supporting operational coordination through clear, efficient handling of requests. Maintained a service-focused approach using strong communication and problem-solving skills.
Bellboy
Hotel Intercontinental Cartagena
Dec 2021 - May 2022 (5 months)
Supported front-of-house service needs while working effectively as part of the team. Applied time management and decision-making to help resolve operational issues promptly.
Education
Degrees, certifications, and relevant coursework
Fundacion Universitaria Colombo Internacional - Unicolombo
Bachelor's Degree, Tourism and Hotel Business Administration
Earned a Bachelor's degree in Tourism and Hotel Business Administration in 2022.
Fundacion Universitaria Colombo Internacional - Unicolombo
Technologist, Tourism and Hotel Services Management
Completed a Technologist program in Tourism and Hotel Services Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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