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Jhoan Lopez

@jhoanlopez

Customer service professional with 5+ years of experience in hospitality, operations, and delivering high-quality client support.

Colombia

Message

What I'm looking for

I’m looking for a remote role where I can grow professionally while using my experience in customer service, operations, and hospitality. I value organized teams, good communication, and opportunities to learn, contribute, and create positive customer experiences in fast-paced environments.

Customer service and operations professional with 5+ years of experience in hospitality, guest relations, and team coordination. I started my career in the hotel industry and grew into a Front Desk Supervisor role at InterContinental Cartagena, where I developed strong communication, leadership, and problem-solving skills.

I also manage short-term rental properties, handling guest communication, daily operations, scheduling, and service quality. I enjoy working in fast-paced environments, helping people, and creating positive customer experiences. I’m interested in remote opportunities related to customer support, operations, and client success.

Experience

Work history, roles, and key accomplishments

Front Desk Supervisor

Hotel Intercontinental Cartagena

Dec 2023 - Dec 2025 (2 years)

Provide high-profile customer service and oversee front-desk operations, ensuring effective internal and external communication. Lead team members and resolve operational issues to support exceptional service standards.

Customer Service Front Desk Operations Team Leadership Internal Communications Problem Solving Time Management Spanish English

Receptionist

Hotel Intercontinental Cartagena

Dec 2022 - Dec 2023 (1 year)

Delivered organized, proactive guest service while coordinating day-to-day communication with internal teams to support smooth operations. Applied strong problem-solving and decision-making to maintain service quality.

Customer Service Communication Teamwork Problem Solving Time Management Spanish English

Telephone Operator

Hotel Intercontinental Cartagena

Jun 2022 - Dec 2022 (6 months)

Managed external and internal communications by telephone, supporting operational coordination through clear, efficient handling of requests. Maintained a service-focused approach using strong communication and problem-solving skills.

Telephone Customer Service Communication Problem Solving Coordination Time Management Teamwork Spanish English

Bellboy

Hotel Intercontinental Cartagena

Dec 2021 - May 2022 (5 months)

Supported front-of-house service needs while working effectively as part of the team. Applied time management and decision-making to help resolve operational issues promptly.

Customer Service Teamwork Time Management Communication Problem Solving Spanish English