Arriana Manzay

I've supported high-volume remote customer communication through contract assignments with Humach, Promark Research, and Working America. I complete outbound calls, verify survey responses, confirm customer information, and document results accurately.

I review records for accuracy and completeness, correct discrepancies, update account notes, and follow scripted procedures and client-specific quality standards. I've also handled billing, account, product, and technical-support questions while escalating unresolved issues appropriately.

As a freelance Social Media Manager, I manage client accounts, schedules, digital records, deadlines, analytics, and written updates in a remote environment. My front-desk and delivery experience further strengthened my ability to manage customer issues, documentation, time-sensitive work, and multiple priorities.

I'm prepared to support payment posting, reconciliation, payer research, remittance and EOB review, account balancing, refunds, denials, allowances, and write-offs with careful documentation and professional service.