Looking for a job

Arpan Ghosh

@arpanghosh1

Message

IT support analyst at UBS who automated application health checks and log monitoring with Shell scripts and Python.

India

Message

At Union Bank of Switzerland(UBS), I used GSNOW to manage changes and incidents while following SDLC processes. I also created Shell scripts and Python automations for application health checks and log monitoring.

At Fiserv, I delivered L3 support for TradeFlow and AdvantageFee and supported product installation at client sites. At Infosys Limited, I handled release planning and deployment processes, and conducted proactive database maintenance.

Experience

Work history, roles, and key accomplishments

Authorised Officer (Senior IT & Cloud support Analyst)

Union Bank of Switzerland (UBS)

Dec 2019 - Sep 2023 (3 years 9 months)

Managed changes and incidents using GSNOW, adhering to SDLC processes. Created Shell/Python scripts for automated health-checks and log monitoring, and executed application releases during weekend maintenance.

GSNOW SDLC Shell Scripting Python Automation CI CD Unix Databases Middleware Application Deployment

Technical Analyst

Fiserv

Apr 2017 - Dec 2019 (2 years 8 months)

Provided L3 support for Fiserv products TradeFlow and AdvantageFee, resolving client issues. Collaborated with business heads and traders to deliver critical business and technical insights.

L3 Support Trade Flow Advantage Fee client support Business Analysis

Senior Software Engineer (Production L2 support)

Infosys Limited

Jun 2016 - Mar 2017 (9 months)

Coordinated release details with business and CTB, performed risk and impact analysis, and managed release timelines. Provided L2 production support, including DB maintenance and job scheduling using AUTOSYS and CRONTABS.

Release Management Risk Analysis ITIL Autosys Cron Database Maintenance Production Support L2 Support