At BNP PARIBAS via Kiya.ai, I provide production support for financial applications covering trade execution, settlement, and valuation. I monitor AutoSys schedules across SOD and EOD processes and use Dynatrace to track application health and identify performance degradation.
I manage Incident, Change, and Problem Management workflows in ServiceNow and Jira, perform Root Cause Analysis, and support production deployments and Disaster Recovery drills. I also implemented Dynatrace monitoring across applications and collaborated with cross-functional teams on critical issues, contributing to a 7% improvement in system uptime.
